PeopleCert ITIL-4-DITS Exam Dumps

A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. They have performed an analysis and have identified activities that address external views of both market relevance and operational excellence.

To ensure a balanced strategy, which TWO other actions should they take?

Analyse threats to their existing customer base

Identify new opportunities to provide services to the market

Investigate how the provider's technology can enhance customer experience

Analyse staff capabilities to identify strengths that can be exploited

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An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.

Which characteristic should they focus on to achieve this?

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An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers.

How could this help the organization become more competitive?

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A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.

How should they change their funding model to support this?

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Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?

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