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PeopleCert ITIL-4-BRM Exam Dumps

Get All ITIL 4 Specialist: Business Relationship Management Exam Questions with Validated Answers

ITIL-4-BRM Pack
Vendor: PeopleCert
Exam Code: ITIL-4-BRM
Exam Name: ITIL 4 Specialist: Business Relationship Management
Exam Questions: 40
Last Updated: December 12, 2025
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management Specialist Service Relationship ManagersIT service managers
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Free PeopleCert ITIL-4-BRM Exam Actual Questions

Question No. 1

Which TWO statements about BRM and third-party services are CORRECT?

1. BRM does not focus on suppliers as they never interact directly with the organization's users

2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach

3. BRM is not directly involved in and does not need to understand supplier services

4. BRM needs to understand dependencies on supplier services as they influence user experience

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Correct Answer: B

Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.

Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.


Question No. 2

What key question should be asked when verifying and adjusting a business relationship model?

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Correct Answer: C

Verifying and adjusting the business relationship model requires assessing whether deviations occurred because the process wasn't followed or because the model itself was ineffective.


Question No. 3

The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.

Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?

1. Dependencies on partner and suppliers

2. Dependencies on other internal service providers

3. Dependencies on the service consumer

4. Dependencies on internal users

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Correct Answer: A

Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.


Question No. 4

An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.

What should this team do NEXT?

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Correct Answer: C

After reviewing Level 2 criteria, the next step is to collect and document evidence for each criterion that has been met to validate the assessment before moving forward.


Question No. 5

An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).

What metric can BEST be used to assess whether this objective has been met?

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Correct Answer: A

Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.


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