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PeopleCert ITIL-4-BRM Exam Dumps

Get All ITIL 4 Specialist: Business Relationship Management Exam Questions with Validated Answers

ITIL-4-BRM Pack
Vendor: PeopleCert
Exam Code: ITIL-4-BRM
Exam Name: ITIL 4 Specialist: Business Relationship Management
Exam Questions: 40
Last Updated: April 14, 2026
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management Specialist Service Relationship ManagersIT service managers
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Free PeopleCert ITIL-4-BRM Exam Actual Questions

Question No. 1

Which TWO statements about BRM and third-party services are CORRECT?

1. BRM does not focus on suppliers as they never interact directly with the organization's users

2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach

3. BRM is not directly involved in and does not need to understand supplier services

4. BRM needs to understand dependencies on supplier services as they influence user experience

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Correct Answer: B

Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.

Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.


Question No. 2

Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

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Correct Answer: A

Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.


Question No. 3

What is an output of the 'managing business relationship journeys' process?

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Correct Answer: A

An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.


Question No. 4

What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?

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Correct Answer: C

Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.


Question No. 5

An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).

What metric can BEST be used to assess whether this objective has been met?

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Correct Answer: A

Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.


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