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PeopleCert ITIL-4-BRM Exam Dumps

Get All ITIL 4 Specialist: Business Relationship Management Exam Questions with Validated Answers

ITIL-4-BRM Pack
Vendor: PeopleCert
Exam Code: ITIL-4-BRM
Exam Name: ITIL 4 Specialist: Business Relationship Management
Exam Questions: 40
Last Updated: October 23, 2025
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management Specialist Service Relationship ManagersIT service managers
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Free PeopleCert ITIL-4-BRM Exam Actual Questions

Question No. 1

Which skill requires a business relationship manager to be introspective and understand their own behavior?

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Correct Answer: A

Self-awareness involves introspection and understanding one's own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.


Question No. 2

An organization is observing the interactions they have with their customers when negotiating service targets.

Which technique is this an example of?

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Correct Answer: A

A Gemba walk involves directly observing work and interactions in the real environment such as customer negotiations to gain firsthand insights into processes.


Question No. 3

Which TWO statements about BRM and third-party services are CORRECT?

1. BRM does not focus on suppliers as they never interact directly with the organization's users

2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach

3. BRM is not directly involved in and does not need to understand supplier services

4. BRM needs to understand dependencies on supplier services as they influence user experience

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Correct Answer: B

Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.

Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.


Question No. 4

Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

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Correct Answer: A

Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.


Question No. 5

Which of the following describes a value stream?

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Correct Answer: B

A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.


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