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Get All ITIL 4 Specialist: Business Relationship Management Exam Questions with Validated Answers
| Vendor: | PeopleCert |
|---|---|
| Exam Code: | ITIL-4-BRM |
| Exam Name: | ITIL 4 Specialist: Business Relationship Management |
| Exam Questions: | 40 |
| Last Updated: | February 2, 2026 |
| Related Certifications: | ITIL, ITIL 4 Specialist |
| Exam Tags: | IT Governance & Service Management Specialist Service Relationship ManagersIT service managers |
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Which is an example of the 'explore' step of the service relationship journey?
''Explore'' involves researching potential service providers before engagement; checking reviews online exemplifies this initial discovery phase.
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA
BRM engages in understanding and capturing customer requirements (activity 1) and plays a key role in negotiating the agreed SLA (activity 4) to ensure alignment with stakeholder expectations.
Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?
Determining ''Who is responsible for managing the relationship?'' is central to identifying stakeholders and selecting the appropriate relationship model.
What is the LOWEST level at which capability criteria related to practice automation is typically defined?
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.
Which business relationship activity is MOST LIKELY to need leadership competency?
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.
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