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PeopleCert ITIL-4-BRM Exam Dumps

Get All ITIL 4 Specialist: Business Relationship Management Exam Questions with Validated Answers

ITIL-4-BRM Pack
Vendor: PeopleCert
Exam Code: ITIL-4-BRM
Exam Name: ITIL 4 Specialist: Business Relationship Management
Exam Questions: 40
Last Updated: June 25, 2026
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management Specialist Service Relationship ManagersIT service managers
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Free PeopleCert ITIL-4-BRM Exam Actual Questions

Question No. 1

Which is an example of the 'Prepare the team' step of Gemba walks?

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Correct Answer: A

''Prepare the team'' involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.


Question No. 2

Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

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Correct Answer: A

Accountability for the organization's business relationships and the BRM practice remains an internal responsibility; partners and suppliers support but do not hold that accountability.


Question No. 3

Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?

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Correct Answer: C

The objective to automate the collection and analysis of feedback aligns with Capability Level 4, where processes are quantitatively managed and supported by automated tooling.


Question No. 4

Identify the missing word(s) in the following sentence.

A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

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Correct Answer: D

A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.


Question No. 5

Which is NOT an input to the 'Managing business relationship journeys' process?

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Correct Answer: A

Training materials support BRM development but are not an input to the Managing Business Relationship Journeys process; that process relies on defined roles and responsibilities, relationship models, and the service portfolio.


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