2026 Actual PeopleCert ITIL-4-BRM Dumps, Updated Exam Questions for Guaranteed Pass

ITIL-4-BRM free sample questions and answers

PeopleCert ITIL-4-BRM practice quiz with correct answers for search indexing.

1. Question 1

   Which describes the skill of self-awareness?

   AThe ability to be introspective and understand one's own behavior
   

   BThe ability to persuade stakeholders at all levels within an organization?
   

   CThe ability to question effectively and demonstrate active listening
   

   DThe ability to understand trends in technology and influence long-term planning
   

   Correct answer: A

   Self-awareness is defined as the capacity for introspection and understanding one's own behaviors and their effects.

   
   

2. Question 2

   Which activity is typically shared between a business relationship manger and business relationship agent?

   ADeveloping business relationship models
   

   BReviewing business relationships
   

   CFollowing business relationship models
   

   DMaintaining relationships with service consumer stakeholders
   

   Correct answer: D

   Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.

   
   

3. Question 3

   Which is an example of 'Analysing the Voice of the customer'?

   AInterpreting feedback from customers about a software application and prioritizing actions
   

   BResponding to a customer regarding their concerns about relationship management activities.
   

   CSurveying customers about their opinions of a new software application
   

   DPerforming regular reviews of 'Voice of the customer' activities
   

   Correct answer: A

   Analysing the Voice of the Customer involves reviewing and interpreting customer feedback to identify priorities and actions, which is exemplified by interpreting feedback and prioritizing actions.

   
   

4. Question 4

   A small organization's problem management practice has been assessed at capability level 2, with only one criterion met at level 3.

   Which TWO factors should this organization consider MOST in the context of the

   ''Where do we want to be?'' step in the continual improvement model?

   1. The costs and time required to achieve level 3

   2. How to achieve level 5 for the practice

   3. The impact of missing capabilities on the business

   4. How to improve all four dimensions of service management at once

   A1 and 2
   

   B2 and 4
   

   C1 and 3
   

   D3 and 4
   

   Correct answer: C

   In setting improvement targets, the organization should weigh the costs and time required to reach Level 3 (factor 1) and understand how the missing capabilities currently impact the business (factor 3), ensuring that objectives are both feasible and aligned with business priorities.

   
   

5. Question 5

   In the context of a cooperative relationship, which would NOT be a role of business relationship management?

   AUsing information to look for new ways to add value for the service consumers
   

   BBalancing becoming a trusted partner with investing too much in high-value services
   

   CAchieving strategic alignment and setting common goals and priorities
   

   DIdentifying tailored services that meet service outcome and experience expectations
   

   Correct answer: B

   In a cooperative relationship, Business Relationship Management focuses on adding value, achieving strategic alignment, and identifying tailored services; balancing the risk of over-investing in high-value services is not one of its defined roles.