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PeopleCert ITIL-4-BRM Exam Dumps

Get All ITIL 4 Specialist: Business Relationship Management Exam Questions with Validated Answers

ITIL-4-BRM Pack
Vendor: PeopleCert
Exam Code: ITIL-4-BRM
Exam Name: ITIL 4 Specialist: Business Relationship Management
Exam Questions: 40
Last Updated: May 12, 2026
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management Specialist Service Relationship ManagersIT service managers
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Free PeopleCert ITIL-4-BRM Exam Actual Questions

Question No. 1

An organization is observing the interactions they have with their customers when negotiating service targets.

Which technique is this an example of?

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Correct Answer: A

A Gemba walk involves directly observing work and interactions in the real environment such as customer negotiations to gain firsthand insights into processes.


Question No. 2

Which is an example of the 'Prepare the team' step of Gemba walks?

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Correct Answer: A

''Prepare the team'' involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.


Question No. 3

Which business relationship activity is MOST LIKELY to need leadership competency?

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Correct Answer: A

Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.


Question No. 4

Identify the missing word(s) in the following sentence.

A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

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Correct Answer: D

A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.


Question No. 5

In the context of the ''business relationship management'' practice, which statement is CORRECT?

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Correct Answer: B

The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.


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