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PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps

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ITIL-4-Specialist-Create-Deliver-and-Support Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name: ITIL 4 Specialist: Create, Deliver and Support
Exam Questions: 73
Last Updated: December 9, 2025
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management foundation to intermediate-levelIT Operations ManagersAutomation Engineers Service Designers
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Free PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Actual Questions

Question No. 1

During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

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Correct Answer: B

Question No. 2

During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with.

What 'design thinking' activity is this an example of?

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Correct Answer: B

Question No. 3

An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

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Correct Answer: A

Question No. 4

An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.

Which concept is the key element of this alignment?

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Correct Answer: C

Question No. 5

Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

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Correct Answer: B

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