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PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps

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ITIL-4-Specialist-Create-Deliver-and-Support Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name: ITIL 4 Specialist: Create, Deliver and Support
Exam Questions: 73
Last Updated: January 30, 2026
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management foundation to intermediate-levelIT Operations ManagersAutomation Engineers Service Designers
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Free PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Actual Questions

Question No. 1

A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.

Which are the TWO BEST ways to measure these changes?

1. Measure individual changes by the output that they create

2. Measure the overall success of multiple changes by the output that is created

3. Measure individual changes by the outcome that they create

4. Measure the overall success of multiple changes by the outcome that is created

Show Answer Hide Answer
Correct Answer: C

Question No. 2

A service has been in use for a number of years, and is not being developed or updated. Customers are not happy because they think that the applications that support the service are missing important functionality.

Which practice is most likely to identify this issue and initiate improvement actions?

Show Answer Hide Answer
Correct Answer: C

Question No. 3

An organization is moving from a process-based approach to a value-stream based approach for managing user issues.

Which of these activities should the organization do FIRST?

Show Answer Hide Answer
Correct Answer: D

Question No. 4

An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

Show Answer Hide Answer
Correct Answer: A

Question No. 5

A healthcare organization is implementing data analytics to analyze patient dat

a. Why is data analytics important in this context?

Show Answer Hide Answer
Correct Answer: B

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