2026 Actual PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Dumps, Updated Exam Questions for Guaranteed Pass

ITIL-4-Specialist-Create-Deliver-and-Support free sample questions and answers

PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support practice quiz with correct answers for search indexing.

1. Question 1

   A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.

   Which is the BEST approach to reduce the number of failures?

   ACreate a standard change model for development changes and initiate as a service request
   

   BIncrease the size of development changes to make them easier to handle and increase success
   

   CCreate a change model for development changes that includes the use of safe-to-fail testing
   

   DInitiate development changes as emergency changes so that errors can be identified quickly
   

   Correct answer: C

   
   

2. Question 2

   A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

   ARetained service integration
   

   BSingle provider
   

   CService guardian
   

   DService integration as a service
   

   Correct answer: D

   
   

3. Question 3

   A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time. However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

   AReview the incident resolution targets
   

   BReview the incident resolution value stream
   

   CReview the change authorization procedures
   

   DReview the incident management process
   

   Correct answer: B

   
   

4. Question 4

   To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.

   Which improvement is MOST LIKELY to improve the entire value stream?

   AReducing the time spent assessing and approving changes
   

   BDesigning a continuous integration/continuous delivery pipeline
   

   CReducing the time it takes to provide environments for projects
   

   DMinimizing handoffs between specialists within a development team
   

   Correct answer: B

   
   

5. Question 5

   Which statement about collaboration is CORRECT?

   ACollaboration focuses on the organization's goals
   

   BCollaboration should be used instead of swarming or
   

   CCollaboration can be enforced by aligning metrics between teams
   

   DCollaboration is most useful for standardized work
   

   Correct answer: A