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PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps

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ITIL-4-Specialist-Create-Deliver-and-Support Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name: ITIL 4 Specialist: Create, Deliver and Support
Exam Questions: 73
Last Updated: March 19, 2026
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management foundation to intermediate-levelIT Operations ManagersAutomation Engineers Service Designers
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Free PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Actual Questions

Question No. 1

A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.

Which is the BEST approach to reduce the number of failures?

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Correct Answer: C

Question No. 2

An organization uses value streams to help them deliver consistent services, and they use 'service integration and management' to manage many different suppliers.

How does 'service integration and management' work with the organization's value streams?

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Correct Answer: D

Question No. 3

A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.

Which are the TWO BEST ways to measure these changes?

1. Measure individual changes by the output that they create

2. Measure the overall success of multiple changes by the output that is created

3. Measure individual changes by the outcome that they create

4. Measure the overall success of multiple changes by the outcome that is created

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Correct Answer: C

Question No. 4

A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time. However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

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Correct Answer: B

Question No. 5

How should roles and competencies be managed to adapt to rapid technological changes and market demands?

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Correct Answer: C

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