2026 Actual PeopleCert ITIL-5-Foundation Dumps, Updated Exam Questions for Guaranteed Pass

ITIL-5-Foundation free sample questions and answers

PeopleCert ITIL-5-Foundation practice quiz with correct answers for search indexing.

1. Question 1

   Which BEST explains why an organization might choose to engage external suppliers?

   ATo maintain greater control and visibility over service delivery
   

   BTo minimize reliance on third-party providers
   

   CTo remove the need for oversight, governance, and internal management
   

   DTo obtain capabilities that are difficult to develop internally
   

   Correct answer: D

   In the partners and suppliers dimension, ITIL Version 5 explains several factors that influence an organization's supplier strategy. One of the explicitly listed reasons is subject matter expertise: an organization may decide that it is less risky to use a supplier that already has expertise in a required area rather than trying to develop and maintain that expertise in house. This directly supports option D, obtaining capabilities that are difficult to develop internally. ITIL also notes other factors such as strategic focus, resource scarcity, cost concerns, risk concerns, external constraints, and fluctuating demand patterns. None of these suggest eliminating oversight or internal management; in fact, ITIL emphasizes that supplier relationships still require governance, agreements, and coordination. Option A may apply in some insourcing cases, but it is not the best reason to engage external suppliers. Option B is the opposite of supplier engagement. Option C is clearly wrong because using suppliers does not remove governance responsibilities. Therefore, based on the partners and suppliers dimension, D is the correct verified answer.

   
   

2. Question 2

   Which lifecycle management activity is responsible for resolving incidents?

   ASupport
   

   BDesign
   

   COperate
   

   DTransition
   

   Correct answer: A

   The correct answer is A. In the ITIL Product and Service Lifecycle, the ''support'' activity exists to identify and resolve incidents, fulfil disaster recovery procedures, and capture consumer feedback. ITIL explains that support iterations are triggered by incidents affecting product operation or service delivery, or by disasters that may affect the whole organization. The activity includes three high-level steps: identify and assess incidents and disasters; respond to incidents or disasters and restore normal operations and delivery; and review and report support actions. Option C, ''operate,'' is related but different. Operate maintains and monitors digital products and supporting systems to ensure optimal performance and reliability; reported deviations from operation may trigger support. Option B, ''design,'' creates prototypes and specifications. Option D, ''transition,'' introduces new or updated products into live environments and supports supplier onboarding or offboarding. Since the question asks specifically about resolving incidents, the correct lifecycle management activity is support.

   
   

3. Question 3

   What does the ''partners and suppliers'' chapter of an ITIL Official Practice Guide provide?

   ADependencies on third parties
   

   BCapability levels, criteria, and recommendations for self-assessment
   

   CPurpose and description of the practice
   

   DKey information, automation, and tooling for a practice
   

   Correct answer: A

   The correct answer is A. ITIL Version 5 explains that each ITIL Official Practice Guide follows the same structure and addresses several aspects of a management practice. The ''partners and suppliers'' chapter specifically describes the dependencies of the practice on third parties and the support that may be provided by third parties. This makes option A the best answer. Option B is incorrect because capability levels, capability criteria, and self-assessment recommendations are covered in the ''capability assessment and development'' chapter. Option C is incorrect because the purpose and description of the practice are covered in the ''general information'' chapter. Option D is incorrect because key information, automation, and tooling are covered in the ''information and technology'' chapter. This structure helps organizations understand each practice holistically across the Four Dimensions of Product and Service Management, including people, processes, technology, and external relationships.

   
   

4. Question 4

   Which statement regarding the relationship between management practices and value chain activities is correct?

   AEach value chain activity is supported and enabled by several management practices
   

   BEach management practice supports one value chain activity
   

   CManagement practices replace the need for value chain activities
   

   DValue chain activities and management practices operate independently of each other
   

   Correct answer: A

   The correct answer is A. ITIL Version 5 explains that value chain activities are activities performed by organizations to manage digital products and services through their lifecycle. Each of these activities is enabled and supported by several management practices. Management practices provide the organizational resources and capabilities needed to perform work and accomplish objectives. They include competencies, processes, methods, techniques, technology tools, and involvement of partners and suppliers. Option B is incorrect because a single management practice may support multiple value chain activities. For example, practices such as continual improvement, relationship management, risk management, and change enablement may contribute to several different lifecycle or value chain activities. Option C is incorrect because practices do not replace value chain activities; they enable them. Option D is incorrect because value chain activities and management practices are closely connected within the ITIL Value System. Together, they support effective, efficient, and value-focused product and service management.

   
   

5. Question 5

   What BEST describes the concept of utility?

   AThe assurance that helps determine whether a service is fit for use
   

   BThe functionality offered by a product or service to meet a particular need
   

   CThe assurance that a product or service will meet agreed requirements
   

   DThe functional and emotional interactions with a service and provider as perceived by a stakeholder
   

   Correct answer: B

   The correct answer is B. ITIL Version 5 defines utility as the functionality offered by a product or service to meet a particular need. Utility can be summarized as ''what the service does'' and is used to determine whether a service is fit for purpose. A service has utility when it supports the performance of the consumer, removes constraints from the consumer, or does both. For example, a booking application has utility if it allows customers to search for vehicles, make reservations, manage payments, and complete their journey effectively. Option A is incorrect because ''fit for use'' is linked to warranty, not utility. Option C is also warranty, because warranty is the assurance that a product or service will meet agreed requirements, such as availability, capacity, security, and continuity. Option D describes experience, especially user or customer experience, which concerns functional and emotional interactions with the service and provider as perceived by the stakeholder.