PeopleCert ITIL4-DPI Exam Dumps

Get All ITIL 4 Strategist: Direct, Plan and Improve Exam Questions with Validated Answers

ITIL4-DPI Pack
Vendor: PeopleCert
Exam Code: ITIL4-DPI
Exam Name: ITIL 4 Strategist: Direct, Plan and Improve
Exam Questions: 40
Last Updated: September 26, 2026
Related Certifications: ITIL
Exam Tags: IT Governance & Service Management Professional Level ITIL IT Managers and Engineers
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Free PeopleCert ITIL4-DPI Exam Actual Questions

Question No. 1

The manager of a team of highly skilled professionals often handles challenging problems personally in an effort to demonstrate expertise.

Which TWO are the MOST LIKELY consequences of this behaviour?

Decisions take longer

Employee morale improves

Decisions are made quickly

Employee morale suffers

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Correct Answer: D

DPI governance principles highlight that when managers centralize decisions and problem-solving, it creates bottlenecks (delays in decision-making) and reduces team empowerment, leading to lower morale. Thus, options 1 (decisions take longer) and 4 (employee morale suffers) are the consequences. The behaviour undermines delegation of authority and staff empowerment, which DPI stresses as essential for effective governance and oversight.

(Reference: ITIL 4 Strategist DPI, section on 'Delegation of authority and empowerment of teams')


Question No. 2

A small service provider is experiencing growth and success. Currently, all important decisions are made by a small executive group. This creates delays because some members of the group are often unavailable.

Which is the BEST approach for establishing an authority structure for decision-making within the service provider organization?

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Correct Answer: C

DPI emphasizes governance by defining clear decision-making authority. High-risk or strategic decisions should remain with executives, but less critical decisions must be delegated through policies to appropriate levels of management. This prevents bottlenecks and ensures accountability while balancing governance oversight. Options A and B may reduce delays but lack structured governance, while D risks insufficient control.

(Reference: ITIL 4 Strategist DPI, section on 'Delegation of decision-making and governance structures')


Question No. 3

A service provider has established the success factor of: ''improved availability of wi-fi service.''

Using the SMART model, which is the BEST key performance indicator to use to measure this?

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Correct Answer: A

SMART KPIs must be Specific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific to wi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured by clear, objective performance outcomes, not just subjective satisfaction.

(Reference: ITIL 4 Strategist DPI, section on 'Defining and measuring critical success factors and KPIs')


Question No. 4

An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization's objectives.

How can the organization ensure that all IT activities are aligned with the organization's objectives?

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Correct Answer: C

In DPI, alignment is achieved through cascading objectives: breaking down high-level organizational goals into increasingly detailed objectives at each layer of the organization. This ensures that every division, team, and activity is aligned to the overall strategic vision. Compliance controls (A) only enforce uniformity, not alignment. Risk prioritization (B) is important but narrower in scope. Collecting feedback (D) helps communication but does not ensure systematic alignment.

(Reference: ITIL 4 Strategist DPI, section on 'Cascading objectives and alignment of organizational layers')


Question No. 5

In an organization, IT teams are working on documented, structured, and systematic processes for all customer-facing work.

Which concept is this an example of?

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Correct Answer: C

In DPI, a method is defined as a structured and systematic approach to performing work, ensuring consistency and repeatability. Documented processes for customer-facing work represent methods applied to service management. A control is something put in place to manage risk, a balanced scorecard is a performance measurement tool, and a risk is a potential event. Hence, ''method'' is the correct categorization.

(Reference: ITIL 4 Strategist DPI, section on 'Policies, controls, and methods')


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