PeopleCert ITIL4-DPI Exam Dumps

Get All ITIL 4 Strategist: Direct, Plan and Improve Exam Questions with Validated Answers

ITIL4-DPI Pack
Vendor: PeopleCert
Exam Code: ITIL4-DPI
Exam Name: ITIL 4 Strategist: Direct, Plan and Improve
Exam Questions: 40
Last Updated: February 2, 2026
Related Certifications: ITIL
Exam Tags: IT Governance & Service Management Professional Level ITIL IT Managers and Engineers
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Free PeopleCert ITIL4-DPI Exam Actual Questions

Question No. 1

A service provider has established the success factor of: ''improved availability of wi-fi service.''

Using the SMART model, which is the BEST key performance indicator to use to measure this?

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Correct Answer: A

SMART KPIs must be Specific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific to wi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured by clear, objective performance outcomes, not just subjective satisfaction.

(Reference: ITIL 4 Strategist DPI, section on 'Defining and measuring critical success factors and KPIs')


Question No. 2

A company is starting a digital transformation effort that will require significant changes in how IT operates. The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.

Which approach would BEST prioritize improvement outcomes?

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Correct Answer: C

DPI emphasizes that improvements should be prioritized based on strategic alignment with the organizational vision. This ensures that the most valuable outcomes are delivered first, maximizing stakeholder benefit. While ''quick wins'' (A), minimizing staff disruption (B), and waste reduction (D) are important considerations, they are secondary to moving closer to the strategic vision.

(Reference: ITIL 4 Strategist DPI, section on 'Prioritizing improvements -- alignment with vision and strategy')


Question No. 3

An organization is drafting a plan to achieve its strategic goals and is ensuring that they consider the involvement of all appropriate stakeholders at all levels in the organization.

Which guiding principle are they applying?

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Correct Answer: C

The DPI guidance emphasizes collaboration and visibility as essential principles in planning. By ensuring all stakeholders at every level are engaged, the organization promotes shared ownership and transparency. ''Focus on value'' (A) targets alignment to business outcomes, ''Think and work holistically'' (B) refers to systems thinking, and ''Keep it simple and practical'' (D) ensures clarity. The scenario most directly reflects collaboration and visibility.

(Reference: ITIL 4 Strategist DPI, section on 'Guiding principles -- Collaborate and promote visibility')


Question No. 4

An IT department is functioning as a service provider for the company it is a part of.

Which statement about this provider's governance is CORRECT?

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Correct Answer: C

DPI clarifies that governance always comes from the organization's governing body. Internal service providers do not operate independently; they must follow the governance structures of the parent organization. They may only self-govern if explicitly delegated authority. Option A is incorrect (governance covers internal and external). Option B is false---governance always applies. Option D is misleading; the SVS supports governance, not replaces it.

(Reference: ITIL 4 Strategist DPI, section on 'Governance in internal and external service provider contexts')


Question No. 5

An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.

What is this an example of?

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Correct Answer: C

In DPI, value stream mapping identifies bottlenecks, redundancies, and delays. Eliminating repeated activities to save time is an example of workflow optimization (Option C). This reflects Lean principles embedded in DPI --- improving flow, reducing waste, and enhancing efficiency. Cascading goals (A), effective practices (B), and objectives for assessments (D) are unrelated to workflow waste elimination.

(Reference: ITIL 4 Strategist DPI, section on 'Value stream mapping -- optimizing workflow and eliminating waste')


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