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| Vendor: | Avaya |
|---|---|
| Exam Code: | 72301X |
| Exam Name: | Avaya Aura Communication Applications Support Certified Exam |
| Exam Questions: | 95 |
| Last Updated: | October 28, 2025 |
| Related Certifications: | Avaya Certified Support Specialist |
| Exam Tags: |
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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
Which three statements are true about Avaya Aura Messaging (AAM)? (Choose three.)
A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.
Where would you go to check that IM and Presence have been enabled for the affected users?
In Avaya Aura 7, how are calls typically routed from Avaya Aura Communication Manager (CM) to Avaya Aura Messaging (AAM)?
A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?
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