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| Vendor: | Avaya |
|---|---|
| Exam Code: | 72301X |
| Exam Name: | Avaya Aura Communication Applications Support Certified Exam |
| Exam Questions: | 95 |
| Last Updated: | February 14, 2026 |
| Related Certifications: | Avaya Certified Support Specialist |
| Exam Tags: |
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After a new implementation the customer began to experience dropped calls and an 'all lines busy' error
condition. The carrier confirmed their service was operational and all lines tested came back good. After
contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?
A customer reports that their Avaya Aura Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again.
What is the cause of the problem?
Refer to the exhibit.

In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.
Which action needs to be taken to solve this problem?
What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)
On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?
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