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| Vendor: | Avaya |
|---|---|
| Exam Code: | 6210 |
| Exam Name: | Avaya Aura Contact Center Implementation Exam |
| Exam Questions: | 124 |
| Last Updated: | April 7, 2026 |
| Related Certifications: | Avaya Certified Implementation Specialist |
| Exam Tags: | Contact Center SpecialistCustomer Contact Center Manager |
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When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.
Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
Avaya Aura Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura Contact Center (AACC) and AES is Mutual TLS.
Which three statements regarding the AES and AACC are true? (Choose three.)
The Avaya Aura Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.
Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)
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