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Avaya 7492X Exam Dumps

Get All Avaya Aura Call Center Elite Support Exam Questions with Validated Answers

7492X Pack
Vendor: Avaya
Exam Code: 7492X
Exam Name: Avaya Aura Call Center Elite Support Exam
Exam Questions: 83
Last Updated: October 24, 2025
Related Certifications: Avaya Certified Support Specialist
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Free Avaya 7492X Exam Actual Questions

Question No. 1

A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VON 3030.

When the caller reaches VDN 3030, what is the active VDN?

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Correct Answer: A

https://www.tek-tips.com/viewthread.cfm?qid=1585546

Question No. 2

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.

Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

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Correct Answer: D

https://downloads.avaya.com/css/P8/documents/101050308

Question No. 3

What is the process for routing calls to one or more networked locations that appear as single center called?

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Correct Answer: D

https://downloads.avaya.com/css/P8/documents/100081982

Question No. 4

How can an installer identify if a customer has the Call Center Elite package?

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Correct Answer: C

Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205

Question No. 5

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.

Which statement Is true?

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Correct Answer: C

https://downloads.avaya.com/css/P8/documents/100171600 (p.9)

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