Get All Avaya Aura Call Center Elite Support Exam Questions with Validated Answers
Vendor:
Avaya
Exam Code:
7492X
Exam Name:
Avaya Aura Call Center Elite Support Exam
Exam Questions:
83
Last Updated:
February 16, 2026
Related Certifications:
Avaya Certified Support Specialist
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Free Avaya 7492X Exam Actual Questions
Question No. 1
What must be administered In the route pattern for a multi-site Best Service (Services Routing (HSR) application?
A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VON 3030.
When the caller reaches VDN 3030, what is the active VDN?
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
