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Cisco 100-140 Exam Dumps

Get All Cisco Certified Support Technician (CCST) IT Support Exam Questions with Validated Answers

100-140 Pack
Vendor: Cisco
Exam Code: 100-140
Exam Name: Cisco Certified Support Technician (CCST) IT Support
Exam Questions: 42
Last Updated: October 5, 2025
Related Certifications: Cisco Certified Support Technicians
Exam Tags: Entry Level help desk techniciansend-user desktop support
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Free Cisco 100-140 Exam Actual Questions

Question No. 1

A customer calls the Help Desk and reports the following:

I keep getting an error that my system is low on memory when I run my video editing software.

Which process will allow the customer to locate the available memory of their device?

Show Answer Hide Answer
Correct Answer: B

Task Manager's Performance tab provides real-time details on total, used, and available RAM, allowing the user to see memory availability.


Question No. 2

A user reports the following:

I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.

You need to tell the user where to go to grant the necessary permissions to the application.

Which feature should they use?

Show Answer Hide Answer
Correct Answer: D

On macOS, you grant or revoke app permissions in the System Settings under ''Privacy and Security,'' where you can enable access for the denied app.


Question No. 3

Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?

Show Answer Hide Answer
Correct Answer: D

Desktop virtualization (also known as Virtual Desktop Infrastructure, or VDI) enables users to run one or more operating systems that reside on a centralized server in a data center, delivering the desktop environment over the network.


Question No. 4

Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)

Note: You will receive partial credit for each correct selection.

Show Answer Hide Answer
Correct Answer: A, B

Windows 11 Pro and Windows 10 Enterprise include the Remote Desktop Host feature and fully support incoming Remote Desktop client connections.

The Home editions (Windows 11 Home and Windows 10 Home) can initiate Remote Desktop sessions as clients but cannot act as a host to accept incoming connections.


Question No. 5

Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?

Show Answer Hide Answer
Correct Answer: D

A Service Level Agreement (SLA) is the formal document that specifies the services provided, performance standards, and any penalties or compensation related to meeting those service milestones.


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