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Cisco 100-140 Exam Dumps

Get All Cisco Certified Support Technician (CCST) IT Support Exam Questions with Validated Answers

100-140 Pack
Vendor: Cisco
Exam Code: 100-140
Exam Name: Cisco Certified Support Technician (CCST) IT Support
Exam Questions: 42
Last Updated: May 14, 2026
Related Certifications: Cisco Certified Support Technicians
Exam Tags: Entry Level help desk techniciansend-user desktop support
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Free Cisco 100-140 Exam Actual Questions

Question No. 1

A user needs assistance configuring Microsoft Teams so that it will start automatically.

Which category in Teams should the user select to set the application to auto-start?

Show Answer Hide Answer
Correct Answer: A

The auto-start option for Teams is found under Settings > General, where you can toggle ''Auto-start application'' to have Teams launch when you sign in.


Question No. 2

An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.

Which two possible negative effects could this have? (Choose two.)

Note: You will receive partial credit for each correct selection.

Show Answer Hide Answer
Correct Answer: A, C

A manually assigned IP can conflict with the DHCP pool, causing another device that the DHCP server assigns the same address to lose connectivity.

If the static IP is outside the correct subnet or doesn't match the network's gateway/DNS settings, the PC may be unable to communicate on the network.


Question No. 3

A customer reports the following problem:

I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonom

a. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.

What should the customer do to solve this problem?

Show Answer Hide Answer
Correct Answer: D

The issue is likely caused by the USB drive being formatted in NTFS, which macOS Sonoma can read but not write to by default. Formatting the drive with the exFAT file system ensures full read/write compatibility between macOS and Windows.


Question No. 4

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:

Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.

While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).

Which two actions could you take to resolve the problem? (Choose two.)

Note: Each correct answer presents a complete solution.

Show Answer Hide Answer
Correct Answer: A, C

Installing the company's authenticator app enrolls the user in MFA as now required.

Adding a phone number enables SMS-based second-factor validation.


Question No. 5

You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.

What should you do?

Show Answer Hide Answer
Correct Answer: C

This scenario is a classic example of email spoofing and a social engineering attack. You should contact the IT department immediately using internal communication methods to verify the legitimacy of the request. Never respond or take action based on suspicious emails.


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