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Cisco 100-140 Exam Dumps

Get All Cisco Certified Support Technician (CCST) IT Support Exam Questions with Validated Answers

100-140 Pack
Vendor: Cisco
Exam Code: 100-140
Exam Name: Cisco Certified Support Technician (CCST) IT Support
Exam Questions: 42
Last Updated: January 9, 2026
Related Certifications: Cisco Certified Support Technicians
Exam Tags: Entry Level help desk techniciansend-user desktop support
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Free Cisco 100-140 Exam Actual Questions

Question No. 1

When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?

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Correct Answer: D

Relying on personal blogs or the first search result risks misinformation. While co-worker input can help, it's subjective. Verifying information across multiple reputable sources ensures accuracy and reliability.


Question No. 2

You resolve a customer's printing issue.

How should you document the incident?

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Correct Answer: A

This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base.


Question No. 3

A user reports the following:

I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.

You need to tell the user where to go to grant the necessary permissions to the application.

Which feature should they use?

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Correct Answer: D

On macOS, you grant or revoke app permissions in the System Settings under ''Privacy and Security,'' where you can enable access for the denied app.


Question No. 4

You receive an email request for personal information.

You need to make sure you are working with the right individual to avoid a social engineering attempt.

Which step should you take?

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Correct Answer: C

The safest and most professional approach is to use company-approved methods to verify identity, such as callback procedures, employee ID verification, or multi-factor authentication. This helps prevent falling victim to phishing or social engineering.


Question No. 5

A customer reports the following problem:

I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonom

a. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.

What should the customer do to solve this problem?

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Correct Answer: D

The issue is likely caused by the USB drive being formatted in NTFS, which macOS Sonoma can read but not write to by default. Formatting the drive with the exFAT file system ensures full read/write compatibility between macOS and Windows.


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