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Cisco 100-140 Exam Dumps

Get All Cisco Certified Support Technician (CCST) IT Support Exam Questions with Validated Answers

100-140 Pack
Vendor: Cisco
Exam Code: 100-140
Exam Name: Cisco Certified Support Technician (CCST) IT Support
Exam Questions: 42
Last Updated: August 26, 2026
Related Certifications: Cisco Certified Support Technicians
Exam Tags: Entry Level help desk techniciansend-user desktop support
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Free Cisco 100-140 Exam Actual Questions

Question No. 1

An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.

Which two possible negative effects could this have? (Choose two.)

Note: You will receive partial credit for each correct selection.

Show Answer Hide Answer
Correct Answer: A, C

A manually assigned IP can conflict with the DHCP pool, causing another device that the DHCP server assigns the same address to lose connectivity.

If the static IP is outside the correct subnet or doesn't match the network's gateway/DNS settings, the PC may be unable to communicate on the network.


Question No. 2

You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.

What should you do?

Show Answer Hide Answer
Correct Answer: C

This scenario is a classic example of email spoofing and a social engineering attack. You should contact the IT department immediately using internal communication methods to verify the legitimacy of the request. Never respond or take action based on suspicious emails.


Question No. 3

Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?

Show Answer Hide Answer
Correct Answer: D

A Service Level Agreement (SLA) is the formal document that specifies the services provided, performance standards, and any penalties or compensation related to meeting those service milestones.


Question No. 4

John indicates that he cannot edit the file Test.docx, which is stored on a network shared drive. John can access and edit other files on the shared drive. You review permissions for the file and see the permissions shown in the following screenshot.

Which change will allow John to access and edit the Test.docx file, while retaining account-level control?

Show Answer Hide Answer
Correct Answer: B

The screenshot shows that John Douglas is explicitly denied 'Read & execute' permissions on the file Test.docx, which overrides any inherited allow permissions. To allow John to edit the file, you must modify the NTFS permissions on the file and remove or change the Deny rule that applies to his account. Simply allowing 'read & execute' would not be enough; you must grant 'Modify' or higher and remove the Deny.


Question No. 5

A user needs assistance configuring Microsoft Teams so that it will start automatically.

Which category in Teams should the user select to set the application to auto-start?

Show Answer Hide Answer
Correct Answer: A

The auto-start option for Teams is found under Settings > General, where you can toggle ''Auto-start application'' to have Teams launch when you sign in.


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