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Cisco 100-140 Exam Dumps

Get All Cisco Certified Support Technician (CCST) IT Support Exam Questions with Validated Answers

100-140 Pack
Vendor: Cisco
Exam Code: 100-140
Exam Name: Cisco Certified Support Technician (CCST) IT Support
Exam Questions: 42
Last Updated: April 12, 2026
Related Certifications: Cisco Certified Support Technicians
Exam Tags: Entry Level help desk techniciansend-user desktop support
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Free Cisco 100-140 Exam Actual Questions

Question No. 1

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:

Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.

While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).

Which two actions could you take to resolve the problem? (Choose two.)

Note: Each correct answer presents a complete solution.

Show Answer Hide Answer
Correct Answer: A, C

Installing the company's authenticator app enrolls the user in MFA as now required.

Adding a phone number enables SMS-based second-factor validation.


Question No. 2

You resolve a customer's printing issue.

How should you document the incident?

Show Answer Hide Answer
Correct Answer: A

This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base.


Question No. 3

Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?

Show Answer Hide Answer
Correct Answer: D

Desktop virtualization (also known as Virtual Desktop Infrastructure, or VDI) enables users to run one or more operating systems that reside on a centralized server in a data center, delivering the desktop environment over the network.


Question No. 4

John indicates that he cannot edit the file Test.docx, which is stored on a network shared drive. John can access and edit other files on the shared drive. You review permissions for the file and see the permissions shown in the following screenshot.

Which change will allow John to access and edit the Test.docx file, while retaining account-level control?

Show Answer Hide Answer
Correct Answer: B

The screenshot shows that John Douglas is explicitly denied 'Read & execute' permissions on the file Test.docx, which overrides any inherited allow permissions. To allow John to edit the file, you must modify the NTFS permissions on the file and remove or change the Deny rule that applies to his account. Simply allowing 'read & execute' would not be enough; you must grant 'Modify' or higher and remove the Deny.


Question No. 5

An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.

Which two possible negative effects could this have? (Choose two.)

Note: You will receive partial credit for each correct selection.

Show Answer Hide Answer
Correct Answer: A, C

A manually assigned IP can conflict with the DHCP pool, causing another device that the DHCP server assigns the same address to lose connectivity.

If the static IP is outside the correct subnet or doesn't match the network's gateway/DNS settings, the PC may be unable to communicate on the network.


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