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Get All Cisco Certified Support Technician (CCST) IT Support Exam Questions with Validated Answers
| Vendor: | Cisco |
|---|---|
| Exam Code: | 100-140 |
| Exam Name: | Cisco Certified Support Technician (CCST) IT Support |
| Exam Questions: | 42 |
| Last Updated: | July 11, 2026 |
| Related Certifications: | Cisco Certified Support Technicians |
| Exam Tags: | Entry Level help desk techniciansend-user desktop support |
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Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?
A Service Level Agreement (SLA) is the formal document that specifies the services provided, performance standards, and any penalties or compensation related to meeting those service milestones.
An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.
Which two possible negative effects could this have? (Choose two.)
Note: You will receive partial credit for each correct selection.
A manually assigned IP can conflict with the DHCP pool, causing another device that the DHCP server assigns the same address to lose connectivity.
If the static IP is outside the correct subnet or doesn't match the network's gateway/DNS settings, the PC may be unable to communicate on the network.
Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)
Note: You will receive partial credit for each correct selection.
Windows 11 Pro and Windows 10 Enterprise include the Remote Desktop Host feature and fully support incoming Remote Desktop client connections.
The Home editions (Windows 11 Home and Windows 10 Home) can initiate Remote Desktop sessions as clients but cannot act as a host to accept incoming connections.
A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company guidelines shown:
Must have 8 to 15 characters
Must contain lowercase letters
Must contain at least 2 numbers
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)
Which password could you use as an example?
mkn546#f is 8 characters long (within 8--15), begins with ''m'' and ends with ''f'' (letters), includes only lowercase letters, contains three numbers (5, 4, 6), and uses only the allowed special character ''#.''
Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.)
Note: You will receive partial credit for each correct selection.
Fingerprint is a unique biometric identifier and qualifies as PII.
Email Address directly identifies or contacts an individual.
Date of Birth is a personal datum that, when combined with other data, identifies someone.
Security & Privacy
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