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| Vendor: | Cisco |
|---|---|
| Exam Code: | 100-150 |
| Exam Name: | Cisco Certified Support Technician (CCST) Networking |
| Exam Questions: | 40 |
| Last Updated: | August 30, 2026 |
| Related Certifications: | Cisco Certified Support Technicians |
| Exam Tags: |
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In the network shown in the following graphic, Switch1 is a Layer 2 switch.

PC-A sends a frame to PC-C. Switch1 does not have a mapping entry for the MAC address of PC-C. Which action does Switch1 take?
In a network, when a Layer 2 switch (like Switch1) receives a frame destined for a MAC address that is not in its MAC address table, it performs a flooding operation. This means the switch will send the frame out of all ports except the port on which the frame was received. This flooding ensures that if the destination device is connected to one of the other ports, it will receive the frame and respond, allowing the switch to learn its MAC address.
A . Switch1 queries Switch2 for the MAC address of PC-C: This does not happen in Layer 2 switches; they do not query other switches for MAC addresses.
A . Switch1 drops the frame and sends an error message back to PC-A: This is not the default behavior for unknown unicast frames.
D . Switch1 sends an ARP request to obtain the MAC address of PC-C: ARP is used by devices to map IP addresses to MAC addresses, not by switches to find unknown MAC addresses.
Thus, the correct answer is B. Switch1 floods the frame out all active ports except port G0/1.
Cisco Layer 2 Switching Overview
Switching Mechanisms (Cisco)
A Cisco switch is not accessible from the network. You need to view its running configuration.
Which out-of-band method can you use to access it?

Out-of-band (OOB) network interface configuration guidelines
Out of band management configuration
=========================
If you have any more questions or need further assistance, feel free to ask!
Which two pieces of information should you include when you initially create a support ticket? (Choose 2.)
Statement A: 'A detailed description of the fault.' This is essential for support staff to understand the nature of the problem and begin troubleshooting effectively.
Statement C: 'A description of the conditions when the fault occurs.' This helps in reproducing the issue and identifying patterns that might indicate the cause of the fault.
Statement B: 'Details about the computers connected to the network.' While useful, this is not as immediately critical as understanding the fault itself and the conditions under which it occurs.
Statement D: 'The actions taken to resolve the fault.' This is important but typically follows the initial report.
Statement E: 'The description of the top-down fault-finding procedure.' This is more of a troubleshooting methodology than information typically included in an initial support ticket.
Best Practices for Submitting Support Tickets: Support Ticket Guidelines
A host is given the IP address 172.16.100.25 and the subnet mask 255.255.252.0.
What is the CIDR notation for this address?
The CIDR (Classless Inter-Domain Routing) notation for the subnet mask 255.255.252.0 is /22. This notation indicates that the first 22 bits of the IP address are used for network identification, and the remaining bits are used for host addresses within the network1.
* Subnet Cheat Sheet -- 24 Subnet Mask, 30, 26, 27, 29, and other IP Address CIDR Network Reference
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* Subnet Mask to CIDR Notation: The given subnet mask is 255.255.252.0. To convert this to CIDR notation:
* Convert the subnet mask to binary: 11111111.11111111.11111100.00000000
* Count the number of consecutive 1s in the binary form: There are 22 ones.
* Therefore, the CIDR notation is /22.
* Understanding Subnetting and CIDR: Cisco CIDR Guide
Which component of the AAA service security model provides identity verification?
The AAA service security model consists of three components: Authentication, Authorization, and Accounting.
* Authentication: This is the process of verifying the identity of a user or device. It ensures that only legitimate users can access the network or service.
* Authorization: This determines what an authenticated user is allowed to do or access within the network.
* Auditing/Accounting: This component tracks the actions of the user, including what resources they access and what changes they make.
Thus, the correct answer is C. Authentication.
* Cisco AAA Overview
* Understanding AAA (Authentication, Authorization, and Accounting)
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