2026 Actual Cisco 500-052 Dumps, Updated Exam Questions for Guaranteed Pass

500-052 free sample questions and answers

Cisco 500-052 practice quiz with correct answers for search indexing.

1. Question 1

   Which phones must be associated to the RmCm application user account?

   Aall phones
   

   Bnone, because that user account is not used for phone association
   

   Conly agent phones that are used with the Cisco Finesse agent desktop
   

   Donly Cisco Finesse IPPA phones
   

   Correct answer: C

   
   

2. Question 2

   Which three things cannot be validated by using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

   Anumber of silent-monitoring and remote-monitoring sessions
   

   Bbandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
   

   Cnumber of historical reporting sessions
   

   Dbandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
   

   Enumber of ASR and TTS ports
   

   Fbandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
   

   Correct answer: B, D, F

   
   

3. Question 3

   Why are CSQs associated to the team definition?

   AIt allows agents to be a part of the CSQ.
   

   BIt allows the associated supervisors to make modifications to the CSQ.
   

   CIt designates which CSQ information to display on the supervisor desktop.
   

   DIt is informational and is used for historical reporting only.
   

   Correct answer: A

   
   

4. Question 4

   Which statement is true about the ability to look up customers in Cisco Context Service?

   AExactly one customer object is returned, based on the search parameters that are provided
   

   BIf more than one customer object is found, a failure is returned, based on the search parameters that are provided.
   

   CAn array of customer objects is returned, based on the search parameters that are provided.
   

   DCisco Context Service does not provide the ability to look up customers.
   

   Correct answer: C

   
   

5. Question 5

   Which step library is included in the license for Cisco Unified Contact Center Express Standard?

   Adocument steps
   

   Bemail steps
   

   CICM steps
   

   Ddatabase steps
   

   Correct answer: A