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Cisco 500-444 Exam Dumps

Get All Cisco Contact Center Enterprise Implementation and Troubleshooting Exam Questions with Validated Answers

500-444 Pack
Vendor: Cisco
Exam Code: 500-444
Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting
Exam Questions: 56
Last Updated: April 18, 2025
Related Certifications: Advanced Unified Contact Center Enterprise Specialization, Channel Partner Program
Exam Tags: Specialization
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Free Cisco 500-444 Exam Actual Questions

Question No. 1

Which CLI command manages the Java Keystore Certificate in Windows CCE servers?

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Correct Answer: D

Keytool is the command-line tool used to manage the Java Keystore Certificate in Windows CCE servers. This tool is used to create, import, and export certificates for use with Java applications. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing Java Keystore Certificates on Windows CCE servers.


https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html

Question No. 2

Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?

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Correct Answer: B

The sync that is triggered when an administrator performs any create, update, or delete operation on a specific configuration item is Push. Push is a synchronization method that allows administrators to trigger synchronization of changes to a specific configuration item, such as a device or service, and to any related configuration items. Push synchronization is triggered immediately, and can be used to quickly synchronize all changes to a specific configuration item.


Question No. 3

To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

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Correct Answer: A

A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.


Question No. 4

Which mode can be used to display data flow in the Script?

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Correct Answer: B

Monitor Mode is a feature of the Packaged CCE Script Editor that allows you to view the flow of data through the script. This can be used to troubleshoot any issues with the script and ensure that it is functioning properly. Edit Mode is used to edit the Script, Quick Edit Mode is used to quickly edit basic script elements, and Browse Mode is used to view the data elements available in the Script.


Question No. 5

What are two components of Cisco VOS? (Choose two.)

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Correct Answer: B, D

Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.


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