Cisco 500-443 Exam Dumps

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. The CVP delivers this string via SIP invite to the Virtual Voice Browser (VVB). At this point, the VVB will ask the ICM script for instruction, such as which VXML application to execute. D When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. The CVP delivers this string via SIP invite to the Virtual Voice Browser (VVB). At this point, the comprehensive VVB script will initiate an RTP session between the Ingress Gateway and an allocated VVB, which will play prompts and collect digits from the caller. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 16

A) VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.This is the core function of how Call Studio applications work. VXML (VoiceXML) defines the interaction, and the VXML Server, along with the Virtual Voice Browser, executes that code to interact with the caller.

D) The project is built using Call Studio.Call Studio is the development environment specifically designed to create and manage these VXML applications

D One of the use cases of the PCCE Bulk Import Tool is to create multiple new Agents, as it allows the administrator to import agent data from a CSV file and assign them to teams and skill groups. E Another use case of the PCCE Bulk Import Tool is to change Agent Skill Groups between shifts, as it allows the administrator to update agent skill group associations based on different schedules and requirements. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109

B Agent Supervisor is one of the default roles assigned to a supervisor imported from CCE DB, as it allows the supervisor to view and manage agents and teams in Finesse. E Dashboard Designer is another default role assigned to a supervisor imported from CCE DB, as it allows the supervisor to create and edit dashboards in CUIC. Reference = [Cisco Finesse Administration Guide Release 12.5(1)], page 13; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9

According to the Cisco Unified Intelligence Center User Guide, Release 12.6 (1), a supervisor imported from CCE DB is assigned two default roles: Agent Supervisor and Dashboard Designer1.The Agent Supervisor role allows the user to view reports related to agents, teams, and skill groups1.The Dashboard Designer role allows the user to create and edit dashboards that display reports in a graphical format1. The other options are not correct, because they are not default roles assigned to a supervisor imported from CCE DB.The Value List Collection Designer role allows the user to create and edit value list collections that define the values for report filters2.The Report Designer role allows the user to create and edit custom reports using the Report Definition Editor3.The Report Definition Designer role allows the user to create and edit report definitions that specify the data sources, fields, filters, and layouts for reports4.

1: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - User Roles

2: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Value List Collections

3: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Designer

4: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Definition Designer