2026 Actual Cisco 500-443 Dumps, Updated Exam Questions for Guaranteed Pass

500-443 free sample questions and answers

Cisco 500-443 practice quiz with correct answers for search indexing.

1. Question 1

   Which protocol is used by UCCE/PCCE to communicate with CUCM?

   AIH323
   

   BTAP1
   

   CJTAPI
   

   DSIP
   

   Correct answer: C

   The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10

   
   

2. Question 2

   What are two usages for Call Studio Database lookup? (Choose two.)

   AAccount Type
   

   BPlay media
   

   CGet Digit
   

   DClaim Number
   

   EDialtone
   

   Correct answer: A, D

   A Account Type is one of the usages for Call Studio Database lookup, as it allows the application to retrieve information about the caller's account from a database and provide different treatments based on the account type. D Claim Number is another usage for Call Studio Database lookup, as it allows the application to validate the claim number entered by the caller against a database and provide confirmation or error messages accordingly. Reference = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 47

   
   

3. Question 3

   What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

   AdrfSchedule.xml
   

   BdrfDevice.xml
   

   CdrfDeviceProfile.xml
   

   DdrfPlatform.xml
   

   EdrfSystem.xml
   

   Correct answer: A, E

   drfSchedule.xml is one of the XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup, as it contains the information about the backup schedules. E drfSystem.xml is another XML file that will be backed up when the Disaster Recovery System performs a cluster-level backup, as it contains the information about the system components and their dependencies. Reference = [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 37

   
   

4. Question 4

   Which two call transfers are supported in PCCE Deployments? (Choose two.)

   ASRTP Refer
   

   BRelease VXML Trunk Transfer
   

   CCCE Managed Transfer
   

   DCUCM Destination Transfer
   

   ESIP Refer
   

   Correct answer: C, E

   C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101

   
   

5. Question 5

   When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

   AIt delivers this String via SIP invite to the Virtual Voice Browser.
   

   BIt defers this string via HTTPS to the Virtual Voice Browser.
   

   CIt delivers this string via HTTP to the Virtual Voice Browser.
   

   DIt does not deliver this information to wb.
   

   Correct answer: A

   When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. What CVP does next is it delivers this string via SIP invite to the Virtual Voice Browser (VVB), which will execute a VXML application on behalf of CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11