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Cisco 500-443 Exam Dumps

Get All Advanced Administration and Reporting of Contact Center Enterprise Exam Questions with Validated Answers

500-443 Pack
Vendor: Cisco
Exam Code: 500-443
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise
Exam Questions: 60
Last Updated: June 12, 2026
Related Certifications: Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers, Channel Partner Program
Exam Tags: Specialization
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Free Cisco 500-443 Exam Actual Questions

Question No. 1

What is the URL to access VVB Admin?

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Correct Answer: C

Question No. 2

Where must a Dialed Number be mapped within CCE?

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Correct Answer: A

A Dialed Number must be mapped within CCE to a Call Type, which in turn points to a scheduled Routing Script. This allows CCE to route calls based on the dialed number and apply different treatments and reports for different call types. Reference =Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2


Question No. 3

On which server is the Bulk Import Tool run?

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Correct Answer: A

A The server on which the Bulk Import Tool is run is Primary Administration, as it hosts the web service that provides access to the tool. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109


Question No. 4

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

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Correct Answer: B, E

B Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. E Finesse is another component that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends an HTTP request with agent state information to the CTIServer. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10; [Cisco Finesse Administration Guide Release 12.5(1)], page 11


Question No. 5

What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

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Correct Answer: D, E

D One of the use cases of the PCCE Bulk Import Tool is to create multiple new Agents, as it allows the administrator to import agent data from a CSV file and assign them to teams and skill groups. E Another use case of the PCCE Bulk Import Tool is to change Agent Skill Groups between shifts, as it allows the administrator to update agent skill group associations based on different schedules and requirements. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109


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