2026 Actual Cisco 500-445 Dumps, Updated Exam Questions for Guaranteed Pass

500-445 free sample questions and answers

Cisco 500-445 practice quiz with correct answers for search indexing.

1. Question 1

   What is the default frequency value of ECE Monitors notification?

   A30 seconds
   

   B60 seconds
   

   C120 seconds
   

   D30 minutes
   

   E60 minutes
   

   F90 minutes
   

   Correct answer: B

   The default frequency value of the Enterprise Chat and Email (ECE) Monitors notification is 60 seconds. This notification is used to notify the user of any changes in the status of their chat sessions, such as when a customer starts a chat, or when a customer ends a chat session.

   
   

2. Question 2

   Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

   AECE_Default_Queue
   

   BECE_activity
   

   CECE_Inbound
   

   DECE_Email
   

   EECE_Chat
   

   Correct answer: D, E

   
   

   Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.

   To use the ECE_Email and ECE_Chat media classes, configuration is required.

   1. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.

   2. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.

   Cisco: Cisco Enterprise Chat and Email

   Cisco: Cisco Enterprise Chat and Email Media Class Configuration

   Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide

3. Question 3

   What are three report categories and templates included for ECE reporting? (Choose three.)

   ASupervisor Status
   

   BContact Center Trend
   

   CEmail Survey
   

   DService Level Agreement
   

   DService Level Performance
   

   EContact Center CCAI
   

   FAgent performance
   

   Correct answer: A, D, D, F

   These are three report categories and templates included for ECE reporting.

   Supervisor Status: Reports that provide information about supervisor status, such as the status of supervisors and their teams.

   Service Level Agreement: Reports that provide information about service level agreements, such as the percentage of interactions that meet or exceed service level targets.

   Agent performance: Reports that provide information about agent performance, such as the number of interactions handled by each agent and the average handle time for each agent. Reference:

   Cisco UCCE Reporting Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/reporting/guide/CRS_RG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-reporting-guide_chapter_01100.html

   Cisco UCCE Reporting Administration Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/reporting/administration/guide/CRS_RA_BK_R1064C0_00_cisco-unified-contact-center-enterprise-reporting-administration-guide_chapter_01100.html

   
   

4. Question 4

   Which mode must be used for Always On Availability Group clustering?

   AMixed mode
   

   BDirectory Connection
   

   CWindows Authentication
   

   DSQL Authentication
   

   Correct answer: C

   Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.

   Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.

   It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.

   
   

   Microsoft: Always On Availability Groups (SQL Server)

   Microsoft: Configure the Server Authentication Mode

   Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)

5. Question 5

   Which two ways are departments configured? (Choose two.)

   ADepartments, once created, cannot be deleted from ECE.
   

   BEach department has 14 types of resources available for use.
   

   CDepartments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.
   

   DDepartments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.
   

   EDepartments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
   

   Correct answer: D, E

   Departments can be configured in two ways: they can be created in the ECE console if integrated with PCCE and imported from SPOG, or they can be created in the ECE console if integrated with PCCE and imported from ECE Gadget. The other options are not two ways in which departments are configured.