500-445: Implementing Cisco Contact Center Enterprise Chat and Email
Cisco 500-445 Exam Dumps
Get All Implementing Cisco Contact Center Enterprise Chat and Email Exam Questions with Validated Answers
Vendor:
Cisco
Exam Code:
500-445
Exam Name:
Implementing Cisco Contact Center Enterprise Chat and Email
Exam Questions:
56
Last Updated:
July 24, 2026
Related Certifications:
Advanced Unified Contact Center Enterprise Specialization, Channel Partner Program
Exam Tags:
Specialization
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Free Cisco 500-445 Exam Actual Questions
Question No. 1
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
When configuring the MSSQL service on the database servers, it is important to remove two requirements from the domain account properties. Specifically, the requirement for a smart card for interactive logon and the requirement that the account is sensitive and cannot be delegated must be removed. This will ensure that the MSSQL service runs properly and securely.
Question No. 2
Where is the Script selector in CCE mapped in ECE?
In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.
Question No. 3
Which TCP must be opened in the firewall between Services server and Messaging server?
The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.
Enterprise Chat and Email (ECE) supports four types of workflows: Alarm, Outbound, Inbound, and Exception. Alarm workflows are used to alert agents when they receive a customer message. Outbound workflows are used to initiate conversations with customers. Inbound workflows are used to handle incoming customer messages. Exception workflows are used to handle customer messages that require additional attention.
Question No. 5
What is the default frequency value of ECE Monitors notification?
The default frequency value of the Enterprise Chat and Email (ECE) Monitors notification is 60 seconds. This notification is used to notify the user of any changes in the status of their chat sessions, such as when a customer starts a chat, or when a customer ends a chat session.
