500-445: Implementing Cisco Contact Center Enterprise Chat and Email
Cisco 500-445 Exam Dumps
Get All Implementing Cisco Contact Center Enterprise Chat and Email Exam Questions with Validated Answers
Vendor:
Cisco
Exam Code:
500-445
Exam Name:
Implementing Cisco Contact Center Enterprise Chat and Email
Exam Questions:
56
Last Updated:
October 7, 2025
Related Certifications:
Advanced Unified Contact Center Enterprise Specialization, Channel Partner Program
Exam Tags:
Specialization
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Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.
It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Microsoft: Always On Availability Groups (SQL Server)
Microsoft: Configure the Server Authentication Mode
Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)
Enterprise Chat and Email (ECE) supports four types of workflows: Alarm, Outbound, Inbound, and Exception. Alarm workflows are used to alert agents when they receive a customer message. Outbound workflows are used to initiate conversations with customers. Inbound workflows are used to handle incoming customer messages. Exception workflows are used to handle customer messages that require additional attention.
Question No. 4
What connects to the Media routing peripheral gateway of ICM to the ECE server?
In Cisco Enterprise Chat and Email (ECE) architecture, the media routing peripheral gateway (MRPG) of the Integrated Contact Manager (ICM) communicates with the ECE application server to route chat and email interactions to the appropriate agent. The MRPG acts as an intermediary between the ICM and the ECE server, directing interactions to the correct agent based on the configured routing rules.
Question No. 5
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
