500-445: Implementing Cisco Contact Center Enterprise Chat and Email
Cisco 500-445 Exam Dumps
Get All Implementing Cisco Contact Center Enterprise Chat and Email Exam Questions with Validated Answers
Vendor:
Cisco
Exam Code:
500-445
Exam Name:
Implementing Cisco Contact Center Enterprise Chat and Email
Exam Questions:
56
Last Updated:
April 14, 2025
Related Certifications:
Advanced Unified Contact Center Enterprise Specialization, Channel Partner Program
Exam Tags:
Specialization
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Free Cisco 500-445 Exam Actual Questions
Question No. 1
Which sequence should be followed while starting ECE?
The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.
When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:
Start the Services server
Start the Message server
Start the Database server
Start the File server
Start the Application server
This sequence ensures that all the necessary services are running and properly configured before starting the Application server.
Question No. 2
What is an MRD a collection of that is associated with a common communication medium?
An MRD (multi-resource device) is a collection of skills, services, and route points that is associated with a common communication medium. Skill groups are used to define the skills and services that the agent needs to handle incoming calls, while route points are used to route calls to the agents.
A chat entry point is a page or link that customers can use to access the chat service. Help links on websites can be configured to point to the same entry point, so customers will see the same interface regardless of which link they use to access the service. This makes it easier for customers to find the help they need, as all the help links will point them to the same entry point.
Question No. 4
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
2. Change the timezone at the user group level: The timezone for all the agents under the user group level should be changed to match the new time after daylight savings. This will ensure that the agents are working according to the new time zone and that their activity is recorded correctly in the system.
3. Change the timezone at the system partition level: The timezone at the system partition level should be changed to match the new time after daylight savings. This will ensure that the system is configured according to the new time zone and that all the activity is recorded in the correct time.
Question No. 5
What are two considerations when installing Web Servers? (Choose two.)
1. The web server can be installed outside the firewall, as long as it has access to the necessary ports to communicate with the application server and other components of the system. B. Installing web server components on a separate VM can help to improve security and performance by isolating the web server from the rest of the system.
