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| Vendor: | ServiceNow |
|---|---|
| Exam Code: | CIS-SM |
| Exam Name: | Certified Implementation Specialist - Service Mapping |
| Exam Questions: | 106 |
| Last Updated: | October 8, 2026 |
| Related Certifications: | Certified Implementation Specialist |
| Exam Tags: | Specialist Level Implementation SpecialistsTechnical Consultants |
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A customer has recently placed check scanners in some of their branches across Europe. The scanners send the scanned images of the checks to the bank's data center through a web service that goes through an F5 load balancer. The images then go through the bank's Apache web servers and are processed by an application server named ImageSmart. Eventually, the images are stored in a cluster of Oracle databases.
The bank's tellers log into ImageSmart through a Citrix Portal and have the capability to review the checks and approve them.
Which one of the following represents most accurately how many business services and entry points are involved in this process?
Given the CMDB class structure shown below, if an implementer were to extend the Server [cmdb_ci_server] table, which one of the following best describes the fields that would be inherited by the new table?

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?
In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?
Which one of the following Identification Rule (CI Identifier) fields, when selected, determines CMDB update/inserts based on the configuration item's (CI) own attributes, without taking other CIs or relationships into consideration?
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