ServiceNow CIS-CSM Exam Dumps

Get All Certified Implementation Specialist - Customer Service Management Exam Questions with Validated Answers

CIS-CSM Pack
Vendor: ServiceNow
Exam Code: CIS-CSM
Exam Name: Certified Implementation Specialist - Customer Service Management
Exam Questions: 257
Last Updated: February 21, 2026
Related Certifications: Certified Implementation Specialist
Exam Tags: Intermediate Level ServiceNow implementation specialistsConsultants
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Free ServiceNow CIS-CSM Exam Actual Questions

Question No. 1

When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?

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Correct Answer: A

Question No. 2

Which entity represents specific versions of products being sold to and supported for customers?

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Correct Answer: C

Question No. 3

Depending on the CSM application configurations, cases can be assigned to agents manually or by using auto-assignment. Which routing and assignment features leverage matching rules? (Choose two.)

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Correct Answer: B, C

Question No. 4

What are the different resource matching methods on the Matching Rule form?

Choose 3 answers

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Correct Answer: C, D, E

Question No. 5

In Advanced Work Assignment, what does the overflow assignment capability do, if defined?

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Correct Answer: B

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