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ServiceNow CIS-CSM Exam Dumps

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CIS-CSM Pack
Vendor: ServiceNow
Exam Code: CIS-CSM
Exam Name: Certified Implementation Specialist - Customer Service Management
Exam Questions: 257
Last Updated: April 9, 2026
Related Certifications: Certified Implementation Specialist
Exam Tags: Intermediate Level ServiceNow implementation specialistsConsultants
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Free ServiceNow CIS-CSM Exam Actual Questions

Question No. 1

Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?

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Correct Answer: B

Question No. 2

What module is used to create Case Record Producers?

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Correct Answer: C

Question No. 3

The default configuration automatically closes resolved Cases after how many days?

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Correct Answer: B

Question No. 4

Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

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Correct Answer: A, B, D, E, G

Question No. 5

What are the Forum User Types? (Choose three.)

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Correct Answer: B, C, E

customer-communities/concept/communities-permissions.html

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