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Get All Certified Implementation Specialist - Customer Service Management Exam Questions with Validated Answers
| Vendor: | ServiceNow |
|---|---|
| Exam Code: | CIS-CSM |
| Exam Name: | Certified Implementation Specialist - Customer Service Management |
| Exam Questions: | 257 |
| Last Updated: | February 21, 2026 |
| Related Certifications: | Certified Implementation Specialist |
| Exam Tags: | Intermediate Level ServiceNow implementation specialistsConsultants |
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When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?
Which entity represents specific versions of products being sold to and supported for customers?
Depending on the CSM application configurations, cases can be assigned to agents manually or by using auto-assignment. Which routing and assignment features leverage matching rules? (Choose two.)
What are the different resource matching methods on the Matching Rule form?
Choose 3 answers
In Advanced Work Assignment, what does the overflow assignment capability do, if defined?
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