ServiceNow CIS-CSM Exam Dumps

Get All Certified Implementation Specialist - Customer Service Management Exam Questions with Validated Answers

CIS-CSM Pack
Vendor: ServiceNow
Exam Code: CIS-CSM
Exam Name: Certified Implementation Specialist - Customer Service Management
Exam Questions: 257
Last Updated: November 20, 2025
Related Certifications: Certified Implementation Specialist
Exam Tags: Intermediate Level ServiceNow implementation specialistsConsultants
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Free ServiceNow CIS-CSM Exam Actual Questions

Question No. 1

Which of the following are benefits that may be gained from using communities?

Choose 3 answers

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Correct Answer: A, B, C

Question No. 2

Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?

Show Answer Hide Answer
Correct Answer: B

Question No. 3

In ServiceNow's CSM Application, what is an interaction?

Show Answer Hide Answer
Correct Answer: D

Question No. 4

Which table does the Account (customer_account) table extend?

Show Answer Hide Answer
Correct Answer: A

Question No. 5

Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

Show Answer Hide Answer
Correct Answer: A, C, D

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