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CIS-SPM Pack
Vendor: ServiceNow
Exam Code: CIS-SPM
Exam Name: Certified Implementation Specialist - Strategic Portfolio Management
Exam Questions: 112
Last Updated: August 23, 2026
Related Certifications: Certified Implementation Specialist
Exam Tags: Professional (Certified Implementation Specialist) ServiceNow customerspartnersemployees
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Free ServiceNow CIS-SPM Exam Actual Questions

Question No. 1

What is the formula for Committed Utilization?

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Correct Answer: C

Question No. 2

What does the project status report allow project managers to do?

Choose 2 answers

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Correct Answer: C, D

The project status report allows project managers to do the following:

Show historical trend of project KPI's: The project status report displays the key performance indicators (KPIs) of the project, such as schedule variance, cost variance, and earned value. It also shows the historical trend of these KPIs over time, which helps project managers monitor the progress and performance of the project. You can find more information about the project status report KPIs in theProduct Documentationfor ServiceNow.

Print as a PDF attachment: The project status report can be printed as a PDF attachment and sent to the stakeholders or sponsors of the project. This helps project managers communicate the status and health of the project in a clear and concise format. You can find more information about the project status report PDF attachment in theProduct Documentationfor ServiceNow.


Question No. 3

The RIDAC workflow can be modified by using which recommended feature?

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Correct Answer: A

According to theRIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a projectdocument, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.


Question No. 4

Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.

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Correct Answer: C

According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different purposes:

pm_project: Stores information about projects2.

pm_toplevel_project: Stores information about top-level projects3.

project_template_config: Stores information about project templates.


Question No. 5

A program is a container for the following except for:

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Correct Answer: D

According to the ServiceNow documentation1, a program is a container for the following:

Program tasks: Tasks that define the scope and deliverables of the program2.

Issues: Problems that affect the program or its outcome3.

Cost plans: Plans that estimate the cost of the program and its components4.

A portfolio is not a part of a program, but rather a collection of programs and projects that are aligned with a strategic goal or objective.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAProgramTask.html3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAnIssue.html4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateACostPlan.html : https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_PortfolioManagement.html


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