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Vendor: | ServiceNow |
---|---|
Exam Code: | CIS-SP |
Exam Name: | ServiceNOW Certified Implementation Specialist - Service Provide |
Exam Questions: | 45 |
Last Updated: | October 4, 2025 |
Related Certifications: | Certified Implementation Specialist |
Exam Tags: | intermediate-level certification ServiceNow implementation specialistsConsultants |
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In a new domain separated instance, which data will a user in customer Domain X definitely have visibility to?
Choose 2 answers
In ServiceNow, domain separation is used to segregate data, processes, and administrative tasks into logical groupings called domains. This allows for control over data visibility and operations within an instance. When it comes to data visibility:
* Domain X: A user in Domain X will definitely have visibility to their own domain, as this is the primary context in which they operate1.
* Child domains of Domain X: Users can view data in their home domain (Domain X) and any child domains of that home domain. This is because child domains inherit permissions and visibility from their parent domains, allowing users in a parent domain to see data in the child domains1.
However, users do not have access to data present in their parent domains or other unrelated domains by default. The primary domain and default domain are typically reserved for global or top-level administrative purposes and are not automatically visible to users in customer domains unless specific permissions are granted12.
It's important to configure domain separation carefully to ensure that users have the appropriate level of access to data necessary for their roles while maintaining the security and integrity of the data across the instance31.
What are common concerns that might lead to a multi-instance strategy:
Choose 3 answers
A multi-instance strategy is often adopted due to concerns about data security, regulatory compliance, and data sovereignty.
* Sensitive internal service provider data (B): Multi-instance architectures provide a separate database for each user interaction, which significantly reduces the risk of attacks and ensures data isolation1. This is crucial for service providers who handle sensitive data and require strict data control and privacy.
* Highly regulated industries : Industries such as finance, healthcare, and government are subject to stringent regulations. Multi-instance infrastructures offer on-premise-level security and allow for greater flexibility and control, which is necessary to comply with industry-specific regulations1.
* Data residency (D): Data residency refers to the physical or geographical location of an organization's data. Due to various national laws and regulations, organizations may need to ensure that their data is stored and processed within specific jurisdictions. Multi-instance infrastructures support this requirement by providing dedicated databases that can be located as per the data residency needs1.
Centralized reporting (A) and domain separation licensing cost (E) are not typically concerns that lead to a multi-instance strategy. Centralized reporting can be achieved within both multi-instance and multi-tenant environments, and domain separation licensing cost is a factor related to the ServiceNow platform's domain separation feature, which is different from the infrastructure considerations of multi-instance versus multi-tenant setups234.
Process Domains are used to consolidate process updates for easy maintenance. What is the recommendation for handling such domains?
When handling process domains in ServiceNow, the recommended approach is to create overrides in the process domain rather than updating the global processes. This strategy ensures that any customizations or specific requirements for a particular domain do not interfere with the global processes, which are intended to be standard and consistent across the entire organization.
Creating overrides in the process domain allows for more granular control and flexibility, enabling specific adjustments without impacting the overall system's integrity. This approach aligns with best practices for maintaining system stability and ensuring that updates or changes are isolated to the relevant domain.
For more detailed information, you can refer to the following resources:
* ServiceNow Learning Portal
* ServiceNow Knowledge Base
* ServiceNow Developer Portal
How should you assign user record to a specific domain other than the one based on their company?
To assign a user record to a specific domain other than the one based on their company, you should use the ''Managed Domain'' option and set their domain field to the desired domain. This method allows administrators to manually assign a user to a different domain, ensuring that the user has the appropriate access and permissions within that domain.
* ServiceNow Documentation on Domain Separation explains how to set the domain for a user.
* ServiceNow Developer Documentation provides detailed information on domain separation and managing domains.
What is the best purpose of the TOP domain?
The TOP domain in ServiceNow's domain separation model serves as the core data domain and the parent domain for the mapping diagram. This is because the TOP domain is typically owned by the service provider and has control over all other sub-domains within the instance1. It is the highest level in the domain hierarchy and is responsible for the global rules, processes, and administrative tasks that affect all sub-domains1. The instance administration is given to the global and top domains, with the global domain setting the overarching rules and the top domain managing the specifics for each sub-domain1.
Domain separation in ServiceNow is a mechanism to separate data, processes, and administrative tasks into logical groupings called domains. This allows for control over several aspects of this separation, including absolute data segregation between business entities, customization of business process definitions, user interfaces for each domain, and maintenance of some global processes and global reporting within a single instance2.
In summary, the TOP domain's primary purpose is to act as the core data domain, providing a foundation for domain separation and ensuring that the service provider can effectively manage and control the entire domain structure within the ServiceNow instance.
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