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ServiceNow CIS-ITSM Exam Dumps

Get All Certified Implementation Specialist - IT Service Management Exam Questions with Validated Answers

CIS-ITSM Pack
Vendor: ServiceNow
Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Exam Questions: 172
Last Updated: January 9, 2026
Related Certifications: Certified Implementation Specialist
Exam Tags: Specialist ServiceNow customersServiceNow partnersServiceNow employees
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Free ServiceNow CIS-ITSM Exam Actual Questions

Question No. 1

Incident management includes limited functionality for what advanced reporting capability?

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Correct Answer: B

Question No. 2

When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.

What module would you use to make this adjustment?

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Correct Answer: C

Question No. 3

Where should an admin go to view all of the search queries entered by users in the knowledge search?

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Correct Answer: C

Question No. 4

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

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Correct Answer: B

Question No. 5

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these Ul layouts called in the Now Platform?

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Correct Answer: D

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