ServiceNow CIS-HAM Exam Dumps

Get All Certified Implementation Specialist - Hardware Asset Management Exam Questions with Validated Answers

CIS-HAM Pack
Vendor: ServiceNow
Exam Code: CIS-HAM
Exam Name: Certified Implementation Specialist - Hardware Asset Management
Exam Questions: 196
Last Updated: October 8, 2025
Related Certifications: Certified Implementation Specialist
Exam Tags: Advanced ServiceNow implementation specialists
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Free ServiceNow CIS-HAM Exam Actual Questions

Question No. 1

What is required to manage utilization of the Hardware Asset Management Content Service?

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Correct Answer: C

Managing the Hardware Asset Management (HAM) Content Service involves enabling the service explicitly (opting in). Organizations can choose to enable it for receiving updates about normalized hardware models and lifecycle information. If the service is not needed anymore, it allows opting out at any time, providing flexibility for organizations.


Question No. 2

What are the five valid phases of the Now Create methodology?

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Correct Answer: D

According to the Now Create ebook, the Now Create methodology consists of five phases: initiate, plan, execute, deliver, and close. Each phase has a specific purpose, outcome, and set of tasks that guide the project team to successful delivery. The other options are not valid phases of the Now Create methodology.


Question No. 3

Delegated Developers are granted access only to what in which they are working?

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Correct Answer: D

Delegated Developers are granted access only to scopes in which they are working1.A scope is a set of application files and data that are isolated from other applications on the same instance2.

Scopes allow developers to create and modify applications without affecting the functionality or security of other applications or the platform2.

Delegated Developers can be assigned developer permissions for specific scopes by an application administrator or a system administrator1.These permissions determine what types of files and data they can access and modify within the scope1.

Delegated Developers can also request cross-scope access to access resources from another scope, which must be approved or denied by the owner of the target scope1.

Delegated Developers do not have access to interfaces, APIs, or instances, unless they are explicitly granted by an administrator or a cross-scope request1.Reference:

1:Delegated Development - Product Documentation: San Diego - ServiceNow

2:Application Scoping - Product Documentation: San Diego - ServiceNow


Question No. 4

When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.

Why?

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Correct Answer: B

According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1.They can include information such as fields, variables, images, and signatures1.

According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2.For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2.

The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2.It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.

The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment.It does not indicate who should sign the document, as the signature can be added as a variable in the template1.It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2.It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.


1: ServiceNow Product Documentation: Document Templates

2: ServiceNow Product Documentation: Generate Documents from Templates

Question No. 5

Which hardware asset attribute should be tracked separately from a configuration item (CI)?

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Correct Answer: D

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