ServiceNow CIS-HAM Exam Dumps

An asset is a record that represents any tangible or intangible object that is tracked by the organization12.

There are different types of assets, depending on their nature, usage, and lifecycle12.

The types of assets are12:

Model: A model is a record that defines the common attributes and specifications of a group of assets, such as manufacturer, product, category, and device type12. For example, Dell Latitude E7450 is a model of a laptop.

Software entitlement: A software entitlement is a record that defines the rights and obligations of using a software product, such as license type, quantity, expiration date, and cost13. For example, Microsoft Office 365 is a software entitlement that grants access to various

The Expected Assets list is populated when the asset manager starts the audit by clicking theScanbutton on the asset audit form1.

This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.

The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1.

The asset manager can also manually add or remove assets from the expected assets list if needed1.References:

1: Hardware Asset Inventory Audit

The current value of an asset is the amount that the asset is worth at the present time, based on its original cost and the accumulated depreciation1.

The current value of an asset is also known as the residual value or the book value12.

The residual value is the estimated value of the asset at the end of its useful life2.

The residual value is used to calculate the depreciation expense of the asset over its useful life2.

The residual value is different from the salvage value, which is the estimated value of the asset if it is sold or disposed of2.

The cost of ownership is the total amount of money spent on acquiring, maintaining, and operating an asset over its lifetime3.

The current balance is the amount of money available in an account at a given time4.

References:1:Asset depreciation2:Depreciation3:Cost of ownership4:Current balance

According to the ServiceNow Hardware Asset Management documentation, the asset lifecycle defines and describes the series of stages involved in managing an asset throughout its useful life. The first stage of the asset lifecycle is the request stage, where stakeholders get together, discuss their objectives, and determine which assets are needed and why. The culmination of this stage is a formal request for an asset. The asset lifecycle begins when the asset is requested, not when it is procured, deployed, or fulfilled.References:

ServiceNow Hardware Asset Management: Hardware Asset Management overview

ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?

According to theHardware Asset Managementpage, the three tiers of Lifecycle Management are:

Know what you have: This tier involves tracking and managing the end-to-end lifecycle of all your hardware assets, physical and consumable, on a single system of action.

Improve management controls: This tier involves aligning hardware investments to business outcomes, and quickly identifying and mitigating technology risks such as tech debt, regulatory audits, and lost assets.

Improve efficiency: This tier involves improving efficiencies and simplifying every stage of the asset lifecycle with prescriptive workflows and tasks, normalizing hardware to maintain a clean CMDB, and getting actionable insights to minimize waste and strategize for asset refreshes.

These three tiers correspond to the options C, D, and E in the question.

The options A and B are not part of the Lifecycle Management framework, and are not mentioned in the ServiceNow Hardware Asset Management documents.References:

Hardware Asset Management

What is Hardware Asset Management?

Your asset lifecycle: How to manage it all