When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
Correct Answer:
A
To activate HAM, navigate toSystem Definition > Pluginsand search forHardware Asset Management.ClickActivate/Upgradeand follow the instructions1.
To run the scheduled job ''Asset - Create FSM asset tasks'', navigate toSystem Definition > Scheduled Jobsand search for the job name.ClickExecute Nowto run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them.The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3.Reference:
1:Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration
