Salesforce CRT-101 Exam Dumps

Get All Prepare for your Administrator Certification Exam Questions with Validated Answers

CRT-101 Pack
Vendor: Salesforce
Exam Code: CRT-101
Exam Name: Prepare for your Administrator Certification Exam
Exam Questions: 248
Last Updated: August 24, 2026
Related Certifications: Salesforce Certified Administrator
Exam Tags: Salesforce Administrator Entry Level Salesforce Administrators and Business Analysts
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Free Salesforce CRT-101 Exam Actual Questions

Question No. 1

An administrator at Cloud Kicks wants to deactivate a User who has left the company.

What are two reasons that would prevent a user from being deactivated?

Choose 2 answers

Show Answer Hide Answer
Correct Answer: A, C

Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. A territory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself. Reference: https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5


Question No. 2

AW Computing (AWC) occasionally works with independent contractors, who the company

stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the

historical accuracy of the record.

What should AWC use to track Contacts?

Show Answer Hide Answer
Correct Answer: D

Contacts to multiple accounts is a feature that allows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account. Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5


Question No. 3

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

Show Answer Hide Answer
Correct Answer: C

A list view is a feature that allows users to filter and display records based on certain criteria and fields. A Kanban view is a feature that allows users to view records as cards organized by columns that represent stages in a process such as opportunity stages or case statuses. Users can switch between list view and Kanban view by clicking on a toggle button on any object tab that supports Kanban view such as opportunities or cases. Users can also edit records by dragging and dropping cards from one column to another or by clicking on an inline edit icon on each card. In this case, the administrator can create a list view on the opportunity object that filters opportunities by expected close date in the next 90 days; and recommend users switch the view to Kanban to edit opportunities by drag and drop. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_list_views.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.kanban_view.htm&type=5


Question No. 4

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

Show Answer Hide Answer
Correct Answer: B, D

Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5


Question No. 5

An administrator has been asked to update a flow that was created as part of a recent update. When

the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment,

Decision, Get Records, and Loop.

What would cause this?

Show Answer Hide Answer
Correct Answer: C

Before save flows only support four elements: Assignment, Decision, Get Records, and Loop.


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