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| Vendor: | Salesforce |
|---|---|
| Exam Code: | CRT-403 |
| Exam Name: | Prepare for your Platform App Builder Certification Exam |
| Exam Questions: | 291 |
| Last Updated: | November 21, 2025 |
| Related Certifications: | Platform APP Builder |
| Exam Tags: | Beginner Level Salesforce Developer |
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Cloud Kicks works on an annual subscription model. When a sales rep marks an opportunity as closed won, a new opportunity should automatically be created for the renewal. The contracts team works outside of Salesforce but also needs to be notified about closed deals in order to initiate the contract process with the customer.
Which automation solution would meet these requirements?
The automation solution that would meet these requirements is Process Builder. Process Builder is a tool that can create and update records, send email alerts, submit records for approval, invoke flows, call Apex classes, and post to Chatter based on certain criteria and actions. The app builder can use Process Builder to create a process that starts when an opportunity is marked as closed won, creates a new opportunity record for the renewal with pre-populated fields, and sends an email alert to the contracts team. Option A is incorrect because an approval process is not suitable for this requirement, as approval processes are used to define the steps and criteria for approving records. Option B is incorrect because a validation rule is not suitable for this requirement, as validation rules are used to enforce data quality and prevent users from saving invalid records. Option D is incorrect because a workflow rule is not suitable for this requirement, as workflow rules are considered legacy tools and have limitations compared to Process Builder.
The Director of customer service wants to receive a notification when a case stays in the '' new'' status for more than four business hours.
Which two automation processes should be used to accomplish this?
Choose 2 answers
Escalation rules and Process Builder are two automation processes that can be used to send a notification when a case stays in the '' new'' status for more than four business hours. Escalation rules can define criteria and actions for escalating cases based on time or other factors. Process Builder can create a time-based action that triggers an email alert when the case status is '' new'' for more than four business hours. Flow Builder and Scheduled Apex are not necessary for this requirement.
Universal Containers is adding drone delivery to service offerings, and the developer has written and tested code prior to deployment to production, and the change set is ready to go. The deployment window will occur when the developer is on vacation.
What can the app builder do to ensure a smooth deployment to production?
The app builder should validate the inbound change set to ensure a smooth deployment to production. Validating an inbound change set allows the app builder to test whether the change set can be deployed without errors in the target org. Validating an inbound change set does not affect any data or metadata in the target org.
Universal Containers (UC) has large data volumes and is nearing data storage limits. The planned solution is to archive historical data to reduce data storage in Salesforce; however, UC would still like to use reports, queries, and lookups on the archived information.
Which two options could meet this requirement?
Choose 2 answers
Universal Containers asked the app builder to ensure when an account type changes to 'Past-Customer' the contacts directly related to that account get an updated status of 'Re-Market'.
Which automation should the app builder use to accomplish this task?
For automatically updating contact statuses when an account type changes:
D . Record triggered flow. This type of automation can monitor changes in account types and accordingly update related records, such as contacts.
Steps to implement:
Navigate to Setup Flows.
Create a new Flow and choose the record-triggered flow type.
Configure the flow to trigger when the Account record is updated to 'Past-Customer'.
Add an Update Records element to modify all related contacts, setting their status to 'Re-Market'.
Activate the flow.
This automation ensures that contact statuses are updated in real-time when their related account's type changes, maintaining data consistency and relevancy.
For more on record-triggered flows, check out Salesforce's Record-Triggered Flows documentation.
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