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Genesys GCP-GC-ADM Exam Dumps

Get All Genesys Cloud Certified Professional - Contact Center Admin Exam Questions with Validated Answers

GCP-GC-ADM Pack
Vendor: Genesys
Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Exam Questions: 60
Last Updated: August 24, 2026
Related Certifications: Genesys Certified Professional
Exam Tags: Genesys Fundamentals
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Free Genesys GCP-GC-ADM Exam Actual Questions

Question No. 1

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Show Answer Hide Answer
Correct Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

Question No. 2

Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.

You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

Show Answer Hide Answer
Correct Answer: A

Question No. 3

What two options are available to create a customized user role?

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Correct Answer: B

Question No. 4

Put the steps below in the correct order to successfully complete the Calibration process:

1. Evaluate the interactions

2. Discuss the calibration results

3. Record interactions based on Policies

4. Take action on calibration results

5. Select and assign interactions for calibration

Show Answer Hide Answer
Correct Answer: C

Question No. 5

What is a DNC list?

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Correct Answer: C

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