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Get All Genesys Cloud Certified Professional - Contact Center Admin Exam Questions with Validated Answers
| Vendor: | Genesys |
|---|---|
| Exam Code: | GCP-GC-ADM |
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Admin |
| Exam Questions: | 60 |
| Last Updated: | April 15, 2026 |
| Related Certifications: | Genesys Certified Professional |
| Exam Tags: | Genesys Fundamentals |
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What does it imply when a campaign does not dial a list of telephone numbers?
Which definition matches the ACD Evaluation Method Best Available Skills?
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
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