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Genesys GCP-GCX Exam Dumps

Get All Genesys Cloud CX Certified Professional - Consolidated Exam Questions with Validated Answers

GCP-GCX Pack
Vendor: Genesys
Exam Code: GCP-GCX
Exam Name: Genesys Cloud CX Certified Professional - Consolidated
Exam Questions: 142
Last Updated: October 7, 2026
Related Certifications: Genesys Certified Professional
Exam Tags: Genesys Fundamentals Professional Experienced CX professionals
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Free Genesys GCP-GCX Exam Actual Questions

Question No. 1

Which role is automatically assigned to a new user?

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Correct Answer: B

The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license type for the new user, which is Communicate - User license by default. Reference: https://help.mypurecloud.com/articles/add-a-user/ https://help.mypurecloud.com/articles/communicate-user-role/


Question No. 2

Unused reports need to be disabled manually to prevent unnecessary load on the system.

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Correct Answer: B

Unused reports do not need to be disabled manually to prevent unnecessary load on the system. Genesys Cloud CX automatically disables reports that have not been run for more than 90 days. This feature helps optimize system performance and reduce resource consumption. You can re-enable disabled reports at any time from the Reports page in Genesys Cloud CX Admin. Reference: https://help.mypurecloud.com/articles/about-reports/ https://help.mypurecloud.com/articles/disable-and-enable-reports/


Question No. 3

Which view displays current metrics and information about queues if you have a membership?

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Correct Answer: C

My Queues Activity is a view that displays current metrics and information about the queues you are a member of, such as the number of waiting interactions, the number of current interactions, and the number of agents on queue. You can access this view by clicking Performance > Workspace > My Queues Activity. You can customize this view with filters and column controls to show only certain data. Reference: https://help.mypurecloud.com/articles/my-queues-activity-view/ https://help.mypurecloud.com/articles/customize-views/

Question No. 4

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

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Correct Answer: A

The best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX is to resend the invite. When you add a new user to Genesys Cloud CX, an invitation email is sent to the user's email address with a link to activate their account and set their password. If the user does not receive the invitation email, you can resend it from the Users page in Genesys Cloud CX Admin. Reference: https://help.mypurecloud.com/articles/add-a-user/ https://help.mypurecloud.com/articles/resend-an-invitation-email/


Question No. 5

Organization setting that can be configured include: Choose 2 answers

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Correct Answer: B, C

Organization settings in Genesys Cloud CX can be configured to tailor the system to the specific needs of the organization. 'Invite Links' and 'Default Language' are examples of such settings. 'Invite Links' allows administrators to control how users are invited to the system, and 'Default Language' sets the default language for the user interface, affecting all users unless they have set their own language preference.


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