Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?
Correct Answer:
A
Satisfaction
The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.
Notes:
1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.
2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.
3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.
