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CPUX-F Pack
Vendor: iSQI
Exam Code: CPUX-F
Exam Name: UXQB Certified Professional for Usability and User Experience - Foundation Level
Exam Questions: 99
Last Updated: February 28, 2026
Related Certifications: UXQB Certification
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Free iSQI CPUX-F Exam Actual Questions

Question No. 1

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

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Correct Answer: A

Satisfaction

The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.

Notes:

1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.

2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.

3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.


Question No. 2

Choose the statements that are correct about organisational requirements;

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Correct Answer: A, D, E

Question No. 3

The stage FIRST SKETCHES involves - choose four:

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Correct Answer: A, C, D, E

The purpose of 'Design: produce design solutions to meet user requirements' is to convert user needs and user requirements into a working interactive system - that is, a design solution. Deliverables from the analysis of the context of use, such as user groups, as-is scenarios and personas are also used. The conversion considers dialogue principles, heuristics, style guides and design concepts like affordance and mental models as described in section 6.1. Design patterns are existing design solutions that have been shown to work for users and can therefore be reused in the designs of new interactive systems.

The approach is iterative as indicated by the following diagram:


Question No. 4

Observation is a method for gathering_________ relating to user needs in which an observer watches users who carry out tasks that are related to the interactive system.

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Correct Answer: A

Question No. 5

24. "HappyHolidays" sells package holidays through their website, happyholidays.com

Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.

David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.

Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?

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Correct Answer: A

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