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Vendor: | SDI |
---|---|
Exam Code: | SD0-101 |
Exam Name: | Service Desk Analyst Qualification |
Exam Questions: | 165 |
Last Updated: | October 8, 2025 |
Related Certifications: | Service Desk Certification |
Exam Tags: | Service Desk IT Communication ManagerNetwork Relationship manager.Pharmacy Quality Assurance Manager |
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Which option is the best technique to use when speaking with someone from a different culture
or who has difficulty communicating in your language?
What is the best type of questioning to use to disengage a caller whilst ensuring
a professional approach to call management?
Your organisation is actively promoting the use of self-service technology. What is a
disadvantage of this support option?
Security & Privacy
Satisfied Customers
Committed Service
Money Back Guranteed