SDI SD0-101 Exam Dumps

Get All Service Desk Analyst Qualification Exam Questions with Validated Answers

SD0-101 Pack
Vendor: SDI
Exam Code: SD0-101
Exam Name: Service Desk Analyst Qualification
Exam Questions: 165
Last Updated: October 8, 2025
Related Certifications: Service Desk Certification
Exam Tags: Service Desk IT Communication ManagerNetwork Relationship manager.Pharmacy Quality Assurance Manager
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Free SDI SD0-101 Exam Actual Questions

Question No. 1

Which option is the best technique to use when speaking with someone from a different culture

or who has difficulty communicating in your language?

Show Answer Hide Answer
Correct Answer: C

Question No. 2

Which of these options is a benefit of self-service technology?

Show Answer Hide Answer
Correct Answer: A

Question No. 3

What is the correct procedure for leaving a voice mail?

Show Answer Hide Answer
Correct Answer: C

Question No. 4

What is the best type of questioning to use to disengage a caller whilst ensuring

a professional approach to call management?

Show Answer Hide Answer
Correct Answer: D

Question No. 5

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

Show Answer Hide Answer
Correct Answer: A

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