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| Vendor: | Microsoft |
|---|---|
| Exam Code: | AB-620 |
| Exam Name: | Designing and Building Integrated AI Agent Solutions in Copilot Studio |
| Exam Questions: | 93 |
| Last Updated: | September 10, 2026 |
| Related Certifications: | AI Agent Builder Associate |
| Exam Tags: |
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An agent calls a flow to a database. The agent requires structured output values to be returned. The agent receives unexpected or empty values.
You need to configure the agent so that data is exchanged correctly between the agent and the flow. What should you do?
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: The first configuration check is the contract between the agent and the flow. Input and output parameter definitions must agree on name, data type, required status, and mapping. A flow can complete successfully yet return an empty value to the agent if the response field is not mapped to the declared output or if the agent expects a different type. Validating the parameter definitions therefore addresses the actual data-exchange requirement. Reviewing run history is useful for diagnosis, but it does not correct a mismatched contract by itself. Changing the trigger schema or adding Parse JSON might be necessary in a specific implementation, yet neither should be done before confirming what the caller sends and what the flow returns. Republishing cannot repair an incorrect mapping. The builder should test the flow directly with known values, inspect each action output, verify the final response action, and then test from the agent. Optional and null fields should be handled explicitly, and sensitive outputs should be minimized and protected in logs. Study Guide alignment: Plan and configure agent solutions > Create and monitor agent flows in Copilot Studio > Add input and output parameters.
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A company needs an agent in Copilot Studio to complete tasks by interacting with a legacy desktop application that does not use APIs. The builder needs that UI automation can run in the supported execution context and needs a way to inspect how the automation behaves during testing conversations. to validate
To meet the business needs, the solution must meet the following requirements:
* Enable the agent to perform UI automation against the legacy application.
* Inspect execution details for the automation during conversations.
You need to configure the agent based on the requirements.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: Computer use is the Copilot Studio capability for operating a website or desktop application's graphical interface when an API is unavailable. Enabling it gives the agent a UI automation tool driven through the supported machine execution context. During testing, the builder can open the computer-use activity or remote session from the agent's activity view to observe steps, inspect logs, and understand failures in real time. Adding a desktop flow is a different deterministic automation technology and is not required by the stated computer-use design. Publishing alone does not provision the UI automation or its machine. A custom connector cannot automate screen controls when the application exposes no API. The tool should be configured with narrowly scoped instructions, a healthy supported machine, protected credentials, and human confirmation for sensitive actions. Because computer-use behavior is probabilistic and visual interfaces change, the team should test alternate screen states, pop-ups, timing, and recovery, then monitor production sessions under strict access and retention controls. Study Guide alignment: Integrate and extend agents in Copilot Studio > Add tools to agents > Configure and monitor computer use for an agent.
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An agent uses a flow that calls an external service which can occasionally fail or time out.
When a failure occurs, the agent must meet the following requirements:
Must not terminate silently.
Must send a notification containing the error details.
You need to configure the agent flow so that failures are handled in a controlled and predictable way.
Solution: Configure run after conditions for failure paths.
Does the solution meet the goal?
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: Configure run after is the control that routes execution to an error-handling action when the external-service action fails, times out, is skipped, or reaches another selected status. By configuring the notification action to run after failure and timeout, the flow no longer terminates silently and can send a message containing sanitized error context. The handler can then set a deliberate flow status, record a correlation ID, and provide the operator with the failed action and remediation path. This design should be paired with an appropriate retry policy based on whether the external operation is safe to repeat. For non-idempotent writes, automatic retry may create duplicates and should generally be disabled or protected with an idempotency key. Error notifications must not include tokens, secrets, or unrestricted payloads. Testing should deliberately produce an authorization failure, timeout, and service error to prove that each status enters the handler and that the notification itself has a fallback if its connector is unavailable. Study Guide alignment: Plan and configure agent solutions > Create and monitor agent flows in Copilot Studio > Implement error handling in agent flows.
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You are configuring error handling in an agent flow that calls an external API to validate customer payment information. The API occasionally times out or returns a 5xx error under heavy load. How should you handle these transient failures in the agent flow?
Robust error handling for transient failures involves configuring retry logic (typically exponential backoff) on the connector or HTTP action itself, which is a built-in feature in Power Automate actions. If retries are exhausted, the error should be caught in the flow using an error handler, and the user should receive a graceful fallback message rather than a raw error. Displaying raw errors is poor UX. Skipping validation defeats the purpose and introduces risk. Manual API restarts are not scalable and not the responsibility of the agent flow.
Which two actions should you perform before making the agent available on both channels? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A . Configure prompt modifications at the system level. Centralized instructions enforce the required tone, disclaimers, response boundaries, and refusal behavior consistently across generative responses. Microsoft documents that prompt modification can define an agent's personality, response format, permitted subjects, and behavior when an answer is unavailable. This avoids inconsistent manual changes across individual topics. Microsoft: Prompt modification
D . Configure Power Platform DLP policies. DLP policies govern which connectors, knowledge sources, HTTP endpoints, and channels the agent may use. They should be configured and validated before publication because a policy violation can prevent the agent from being published. DLP also protects against unauthorized data movement between business and non-business connectors. Microsoft: Data policies for agents
Why the others are incorrect: B creates duplicated, inconsistent disclaimers. C incorrectly treats moderation as a web-channel setting; moderation is configured for generative behavior rather than enforced only by embedding settings. E applies safeguards after publication and assumes filters must be configured separately for every channel, which would not provide the required centralized governance.
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