Microsoft AB-620 Exam Dumps

Get All Designing and Building Integrated AI Agent Solutions in Copilot Studio Exam Questions with Validated Answers

AB-620 Pack
Vendor: Microsoft
Exam Code: AB-620
Exam Name: Designing and Building Integrated AI Agent Solutions in Copilot Studio
Exam Questions: 77
Last Updated: July 23, 2026
Related Certifications: AI Agent Builder Associate
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Free Microsoft AB-620 Exam Actual Questions

Question No. 1

A company is deploying an agent for employees. The company has the following requirements:

* Access must be restricted to the internal employees only.

* End-user authentication must be enforced.

You need to configure the agent based on the company requirements. What should you do?

Show Answer Hide Answer
Correct Answer: A

Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: Selecting Authenticate with Microsoft restricts the agent to signed-in organizational identities in the supported Microsoft channel and enables the agent to be shared with controlled users in the tenant. That meets the requirement for internal employees and enforced end-user authentication. No authentication or a public website would allow anyone with access to the link to converse with the agent and would prevent reliable organizational access control. A personal-account setting is not the enterprise identity model required here. Authentication and authorization are related but separate: after choosing Microsoft authentication, the owner must still share the agent only with the intended employees or groups and ensure connected knowledge and tools apply the user's permissions correctly. If the deployment uses a channel that requires manual Entra ID configuration, the appropriate manual authentication and sign-in requirement may be needed instead; however, among the supplied choices, Authenticate with Microsoft is the correct control. Test with authorized, unauthorized, and signed-out users before release, and review any DLP policy that mandates authentication. Study Guide alignment: Plan and configure agent solutions > Plan an agent solution > Plan identity strategy; Design agents for internal audiences.

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Question No. 2

An agent uses a flow that calls an external service which can occasionally fail or time out. When a failure occurs, the agent must meet the following requirements:

* Must not terminate silently.

* Must send a notification containing the error details.

You need to configure the agent flow so that failures are handled in a controlled and predictable way. Solution: Retry the failing action without handling failure.

Does the solution meet the goal?

Show Answer Hide Answer
Correct Answer: B

Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: Retrying the failing action without an error-handling branch does not meet either stated requirement. The flow can still exhaust its retries and terminate without notifying anyone, and repeated calls may be dangerous if the external operation is not idempotent. A controlled design configures run-after conditions so a notification or handling scope executes on failure and timeout, captures an appropriate error message or correlation identifier, and then terminates or continues intentionally. Retry policy is a separate resilience choice. It can help with transient failures when the operation is safe to repeat, but it is not a substitute for handling the final failure. The number, interval, and backoff should be bounded, and non-idempotent requests should use a deduplication mechanism or disable retries. Administrators need enough diagnostic context to locate the failed run without receiving secrets or sensitive payloads. Because the proposed solution only retries, the correct assessment is No. Study Guide alignment: Plan and configure agent solutions > Create and monitor agent flows in Copilot Studio > Implement error handling in agent flows.

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Question No. 3

A company is building an agent topic in Copilot Studio. The topic must meet the following requirements:

* Collect structured user input in a single step.

* Store the submitted values for use later in the conversation.

You need to configure the topic based on the requirements.

Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

NOTE: Each correct selection is worth one point.

Show Answer Hide Answer
Correct Answer: C, D

Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: The Ask with Adaptive Card node is the interactive topic element that waits for a card submission and stores the user's responses as variables. The card must contain input controls with unique identifiers and an Action.Submit button so the host returns the collected values to Copilot Studio. A Message node can display a card, but it is not the correct choice when the topic must collect and bind structured input in one step. Action.Execute is not consistently supported across Copilot Studio channels; Microsoft documents host-specific schema limits, and the default web chat does not support that action. Using the latest schema indiscriminately can therefore break portability. The card should target the lowest schema version required by every intended channel, validate required fields, and provide clear labels and error messages. After submission, the topic variables should be typed and checked before they are passed to tools or flows. Testing is required in each production channel because rendering and supported Adaptive Card features differ between Teams, web chat, and customer-service hosts. Study Guide alignment: Plan and configure agent solutions > Configure topics > Configure adaptive cards; Manage variables.

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Question No. 4

A company needs an agent in Copilot Studio to complete tasks by interacting with a legacy desktop application that does not use APIs. The builder needs that UI automation can run in the supported execution context and needs a way to inspect how the automation behaves during testing conversations. to validate

To meet the business needs, the solution must meet the following requirements:

* Enable the agent to perform UI automation against the legacy application.

* Inspect execution details for the automation during conversations.

You need to configure the agent based on the requirements.

Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

NOTE: Each correct selection is worth one point.

Show Answer Hide Answer
Correct Answer: A, E

Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: Computer use is the Copilot Studio capability for operating a website or desktop application's graphical interface when an API is unavailable. Enabling it gives the agent a UI automation tool driven through the supported machine execution context. During testing, the builder can open the computer-use activity or remote session from the agent's activity view to observe steps, inspect logs, and understand failures in real time. Adding a desktop flow is a different deterministic automation technology and is not required by the stated computer-use design. Publishing alone does not provision the UI automation or its machine. A custom connector cannot automate screen controls when the application exposes no API. The tool should be configured with narrowly scoped instructions, a healthy supported machine, protected credentials, and human confirmation for sensitive actions. Because computer-use behavior is probabilistic and visual interfaces change, the team should test alternate screen states, pop-ups, timing, and recovery, then monitor production sessions under strict access and retention controls. Study Guide alignment: Integrate and extend agents in Copilot Studio > Add tools to agents > Configure and monitor computer use for an agent.

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Question No. 5

A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.

The company requires responses to meet the following requirements:

Must use an executive summary format.

Must apply only within a specific topic.

Must continue using configured knowledge sources.

Must comply with connector security controls.

You need to configure a custom prompt to meet the formatting requirements.

Solution: Remove the generative answers node and rely only on the custom prompt to produce formatted responses.

Does the solution meet the goal?

Show Answer Hide Answer
Correct Answer: B

Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: Removing the generative answers node eliminates the component that searches the configured knowledge sources and produces the grounded topic response. A standalone custom prompt can format or transform supplied input, but it does not automatically inherit the topic's selected knowledge sources or reproduce the node's retrieval behavior. The resulting answer could therefore have the requested executive-summary style while failing the grounding requirement. The correct design retains the generative answers node and applies topic-scoped custom instructions to its response, or captures the grounded output in a variable and sends that content through a carefully configured formatting prompt. General knowledge should remain disabled when the topic must use only approved enterprise sources. Connector security and data policies continue to govern the actual source connections and cannot be replaced by prompt text. The proposed removal is consequently not a valid solution. Validation should inspect the retrieved sources, generated answer, final format, and behavior when no authorized source returns relevant content. Study Guide alignment: Plan and configure agent solutions > Configure topics > Configure generative answers node; Configure advanced agent responses with custom prompts.

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