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WGU Organizational-Behaviors-and-Leadership Exam Dumps

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Organizational-Behaviors-and-Leadership Pack
Vendor: WGU
Exam Code: Organizational-Behaviors-and-Leadership
Exam Name: WGU Organizational Behaviors and Leadership (IBC1)
Exam Questions: 78
Last Updated: August 24, 2026
Related Certifications: WGU Courses and Certifications
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Free WGU Organizational-Behaviors-and-Leadership Exam Actual Questions

Question No. 1

Three employees meet face-to-face to identify a problem and resolve it through open discussion.

Which type of conflict resolution technique is this?

Select one.

Show Answer Hide Answer
Correct Answer: D

Question No. 2

To resolve a conflict between the department staff and the janitorial staff, the department head

informs the department staff of a new policy prohibiting the eating of food at the desk.

Which type of conflict resolution technique does this represent?

Choose 1 answer

Show Answer Hide Answer
Correct Answer: B

Authoritative command involves the use of formal authority to resolve conflicts. In this case, the department head implements a new policy to eliminate the conflict by prohibiting eating at desks. This approach uses direct authority to change behavior and resolve the issue.


Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.

Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. Journal of Organizational Behavior, 13(3), 265-274.

Question No. 3

Which of the following characteristics is closely associated with informal groups but not associated with formal groups?

Show Answer Hide Answer
Correct Answer: A

Informal groups are created naturally and organically within an organization to fulfill the social needs of individuals. These groups are not defined by the organizational structure and are not directed towards organizational goals, but rather towards the personal and social fulfillment of their members. Informal groups can have both positive and negative impacts on the organization, but they are primarily characterized by their social interaction purpose.


Question No. 4

What is an advantage of a group that is not very cohesive?

Choose 1 answer

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Correct Answer: C

In groups that are not very cohesive, members are less likely to conform to group norms. If the performance norms are low, this lack of conformity can lead to higher individual productivity as members are less influenced by the group's low standards and may strive to perform better on their own.


Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.

Hackman, J. R. (1987). The design of work teams. In J. Lorsch (Ed.), Handbook of Organizational Behavior. Prentice Hall.

Question No. 5

Which characteristic is unique to virtual teams as compared with face-to-face teams?

Select one.

Show Answer Hide Answer
Correct Answer: A

Virtual teams differ from face-to-face teams primarily due to their reliance on digital communication, which limits the social context. This can result in reduced opportunities for informal interactions, relationship-building, and immediate feedback, which are more easily achieved in face-to-face settings. Reference: Robbins, S.P. & Judge, T.A. (2019). Organizational Behavior, 18th Edition. Pearson.


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