WGU Managing-Human-Capital Exam Dumps

A procedure is a series of steps or actions that need to be followed in order to achieve a specific outcome. Option D specifies that the store manager requires all employees to clean their workstations at the end of each shift, indicating a clear, consistent, and repeatable set of actions (steps) that employees must follow, which is the essence of a procedure.

Managing Human Capital Textbook

SHRM (Society for Human Resource Management) guidelines on procedures

When employees are motivated by finding fulfillment in their work, they are experiencing intrinsic motivation. Intrinsic motivation comes from within the individual and is driven by personal satisfaction, the enjoyment of the task itself, and a sense of accomplishment. Unlike extrinsic motivation, which relies on external rewards such as money or recognition, intrinsic motivation is rooted in the inherent interest or pleasure in the activity.

Reference

Managing Human Capital Textbook

'Drive: The Surprising Truth About What Motivates Us' by Daniel H. Pink

SHRM (Society for Human Resource Management) guidelines on employee motivation

A customary benefit refers to benefits that are traditionally offered by employers, though not legally required. Retirement plans, such as 401(k) plans or pension plans, are common examples of customary benefits. These plans provide financial security for employees in their post-working years and are often used by employers to attract and retain talent by offering long-term financial planning options.

Reference

Managing Human Capital Textbook

'Employee Benefits' by Joseph J. Martocchio

SHRM (Society for Human Resource Management) guidelines on customary benefits

In this scenario, the HR department acts as an internal consultant by providing expert advice and guidance to the manager on handling a specific employee issue---repeated tardiness. The HR department helps the manager understand the appropriate protocol, ensuring that the manager's actions are consistent with company policies and legal requirements. This consultative role supports managers in making informed decisions and effectively addressing workplace challenges.

'Human Resource Management' by Gary Dessler

Society for Human Resource Management (SHRM) resources on HR as an internal consultant

A performance culture is one that focuses on achieving specific results and aligning employee activities with the organization's strategic goals. In this type of culture, hiring, retaining, developing, and motivating employees are driven by data and outcomes. Performance metrics are used to make work assignments and evaluate employee contributions to ensure that the organizational objectives are met effectively and efficiently.

'High Performance Work Systems' by David A. Buchanan and Andrzej A. Huczynski, 'Organizational Behavior'

Society for Human Resource Management (SHRM) articles on performance culture