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| Vendor: | WGU |
|---|---|
| Exam Code: | Managing-Human-Capital |
| Exam Name: | WGU Managing Human Capital C202 |
| Exam Questions: | 50 |
| Last Updated: | June 25, 2026 |
| Related Certifications: | WGU Courses and Certifications |
| Exam Tags: | Human Resource Managers and Business Managers |
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Employee A and Employee B are unable to reach an agreement on how to approach a project. Their manager instructs them to sit down and quickly reach a solution that will make both employees partially happy.
Which type of conflict management strategy has the manager instructed these employees to use?
The compromising conflict management strategy involves both parties giving up something to reach a mutually acceptable solution. In this scenario, the manager instructs Employees A and B to find a solution that will make both of them partially happy, which is characteristic of compromising. This approach is suitable when the conflict needs a quick resolution, and both parties have equal power and are willing to make concessions. It aims for a middle-ground outcome that provides partial satisfaction to both parties involved. Reference:
Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. Xicom.
Dessler, G. (2020). Human Resource Management. Pearson.
How can job design benefit an organization?
Job design is the process of organizing tasks, duties, and responsibilities into a productive unit of work. By creating positions that align with employees' needs and talents, job design can significantly benefit an organization. This approach not only helps in achieving organizational goals by ensuring that work is done efficiently and effectively but also motivates employees by recognizing their individual strengths and preferences. Motivated employees tend to be more engaged, productive, and satisfied with their jobs, which in turn leads to higher retention rates and better overall organizational performance. Effective job design considers various factors such as job enrichment, job enlargement, job rotation, and the use of teams to create a fulfilling work environment. Reference
Hackman, J. R., & Oldham, G. R. (1976). 'Motivation through the Design of Work: Test of a Theory.' Organizational Behavior and Human Performance.
Armstrong, M. (2021). 'Armstrong's Handbook of Human Resource Management Practice.' Kogan Page.
Which legislation was established for federal contractors to take proactive steps in affirmative action within their workforces?
Executive Order 11246: Signed by President Lyndon B. Johnson in 1965, this order requires federal contractors to take affirmative action to ensure that equal opportunity is provided in all aspects of their employment.
Affirmative Action Plans: Contractors must develop and implement affirmative action plans to promote diversity and eliminate discrimination based on race, color, religion, sex, sexual orientation, gender identity, or national origin.
Enforcement: The Office of Federal Contract Compliance Programs (OFCCP) enforces these requirements and conducts compliance evaluations to ensure adherence.
Impact on Federal Contractors: This legislation has significantly impacted hiring practices and policies within organizations that do business with the federal government, promoting a more diverse and equitable workforce.
Executive Order 11246, Office of Federal Contract Compliance Programs (OFCCP)
What guides the development of training content and delivery methods?
The development of training content and delivery methods is guided by clearly defined learning objectives. Learning objectives specify what employees are expected to learn and achieve by the end of the training program. They provide a clear direction for designing the training materials, selecting appropriate instructional methods, and evaluating the effectiveness of the training. By aligning training content with specific learning objectives, organizations ensure that the training is relevant, targeted, and effective in meeting both employee and organizational needs. Reference:
Noe, R. A. (2020). Employee Training and Development. McGraw-Hill Education.
Blanchard, P. N., & Thacker, J. W. (2013). Effective Training: Systems, Strategies, and Practices. Pearson.
What is the main reason for the failure of mergers and acquisitions?
The main reason for the failure of mergers and acquisitions is often a culture mismatch between the merging organizations. When two companies with different corporate cultures come together, clashes can occur if their values, beliefs, and ways of doing business do not align. This can lead to misunderstandings, conflicts, and a lack of cohesion, ultimately hindering the integration process and reducing the chances of a successful merger or acquisition.
'Mergers and Acquisitions: Managing Culture and Human Resources' by Mark E. Mendenhall and Gary R. Oddou
McKinsey & Company articles on mergers and acquisitions
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