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Get All VMware Workspace ONE 21.X UEM Troubleshooting Specialist Exam Questions with Validated Answers
| Vendor: | VMware |
|---|---|
| Exam Code: | 5V0-62.22 |
| Exam Name: | VMware Workspace ONE 21.X UEM Troubleshooting Specialist |
| Exam Questions: | 60 |
| Last Updated: | January 8, 2026 |
| Related Certifications: | VMware Certified Specialist, VMware Certified Specialist - Workspace ONE 21.X UEM Troubleshooting |
| Exam Tags: | Specialist |
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Refer to the exhibit.

A VMware Workspace ONE administrator made changes to the Secure Email Gateway in the VMware Workspace ONE UEM console When validating the new settings, the test connection fails
Which statement describes the root cause of this issue?
The statement that describes the root cause of this issue is that the protocol https:// is missing in the Secure Email Gateway hostname value. The Secure Email Gateway hostname value is the URL that Workspace ONE UEM uses to connect to the Secure Email Gateway edge service on UAG and perform email management tasks, such as quarantine, wipe, or block. The protocol https:// is required to indicate that the connection is secure and encrypted. If the protocol https:// is missing, Workspace ONE UEM will not be able to connect to the Secure Email Gateway edge service, and the test connection will fail. The administrator should add the protocol https:// to the Secure Email Gateway hostname value.
After updating a configuration in Workspace ONE UEM, the administrator notices that it takes 24 hours for the value to reflect correctly within the console. The administrator understands that Memcached is holding this value in memory
Which action would cause the value to update immediately?
Flushing the cache via the Workspace ONE UEM console. Memcached is a service that caches data in memory for faster access and performance. If a configuration value is updated in Workspace ONE UEM, it may take some time for Memcached to refresh the cached data and reflect the new value. Flushing the cache via the Workspace ONE UEM console can force Memcached to clear the cached data and update it with the latest value.
A few devices have stopped updating their last seen time within the console After testing with a device, the administrator notices the Intelligent Hub states AWCM is connected. The administrator decides to review the connection flow to determine the cause of the failure?
Which connection flow should be examined to gain this insight?
The connection flow that should be examined to gain this insight is device connection to Device Services. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If devices have stopped updating their last seen time within the console, it could indicate that there is a problem with device connection to Device Services. The administrator should check and resolve any issues with device connection to Device Services.
After having no issues for an extended period of lime, an administrator begins to notice that iOS devices are no longer checking in Sending push notifications is also not showing on the devices.
Which iOS specific requirement should that administrator review?
The iOS specific requirement that should be reviewed is APNs certificate validity. APNs (Apple Push Notification service) certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. If the APNs certificate expires or becomes invalid, iOS devices will not be able to receive push notifications or check in with Workspace ONE UEM. The administrator should check and renew the APNs certificate if needed.
Which option is available for Unified Access Gateway to export a collection of all logs?
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