An administrator recently deployed a Horizon pod with external access using Unified Access Gateway (UAG). While trying to launch VDI from an External network, VDI launches with a black screen and then disconnects. The administrator has validated the port requirement and all other required ports are open. Users are able to connect internally using the connection server URL. While reviewing the UAG logs, the administrator found that the Blast connection is hitting the Connection Server instead of VDI IP.
What should the administrator do to resolve the issue?
Show Answer
Hide Answer
Correct Answer:
D
The issue described indicates that the Horizon Connection Server is incorrectly handling traffic that should be directed to the Unified Access Gateway (UAG) and then to the VDI desktops. Disabling the Tunnel and Gateways settings on the Horizon Connection Server forces the UAG to handle the Blast traffic directly, ensuring that the connections are made to the VDI desktops' IP addresses, thus resolving the black screen and disconnection issue.
