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| Vendor: | Scrum |
|---|---|
| Exam Code: | PSPO-II |
| Exam Name: | Professional Scrum Product Owner II |
| Exam Questions: | 78 |
| Last Updated: | January 7, 2026 |
| Related Certifications: | Professional Scrum Product Owner |
| Exam Tags: | Advanced Product OwnersAgile Product Managers |
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Given only the information in the following three statements:
. Product A has a greater potential market than Product B.
. Product A has lower customer satisfaction than Product B.
* Product B produces more revenue at the present time.
Which investment strategies should you consider for these two products?
(choose the best answer)
The Professional Scrum Product Owner II (PSPO II) emphasizes the importance of a strategic approach to product management. According to the PSPO II resources, it is essential to:
Continually measure the impact of new investments or marketing efforts for both products (Option A). This aligns with the PSPO II focus on evidence-based management and making decisions based on empirical data.
Invest in Product A to increase its market share, customer satisfaction, and revenue (Option B). The PSPO II materials suggest that a product with a greater potential market but lower customer satisfaction requires attention to improve its standing and capitalize on its market potential.
Investigate an increase in marketing for Product B to grow its market share (Option C). Even though Product B is currently generating more revenue, the PSPO II guides recommend exploring opportunities to expand its market share, which could lead to even greater revenue.
Therefore, a comprehensive investment strategy that includes all the above actions is recommended for managing products with agility, as per the PSPO II guidelines. This approach ensures that both products are given the opportunity to maximize their market potential while maintaining a focus on customer satisfaction and revenue growth. It's a holistic strategy that considers the different strengths and opportunities of each product.
You are a Product Owner for a product with a rapidly declining customer base.
Despite data that indicates the decline is due to a shrinking market, rather than a lack of new
features, an influential stakeholder insists on adding more features to attract new customers.
The influential stakeholder also says that if you do not add new features you risk losing your
most profitable customer.
Which two of the following actions might you take?
(choose the best two answers)
Personas can help to:
(choose the best answer)
Personas are fictional characters that represent the different user types that might use your product or service in a similar way1.Personas can help you to2345:
Understand the needs of a set of users by creating empathy and insight into their goals, behaviors, and pain points.
Formulate hypotheses about product value by identifying the problems and opportunities that your product can address for each user type.
Understand market potential by estimating the size and characteristics of each user segment and their willingness to pay for your product.
Discover key buying triggers by exploring the motivations, influences, and decision-making processes of each user type.
Design and test your product features and user experience by using personas as a guide and a reference point.Reference:
1:Personas -- A Simple Introduction
2:The Complete Guide to User Personas and How They Can Help Your Marketing Strategy (With Examples)
3:Personas | Usability.gov
4:The importance of personas for digital experience
5:Personas | Definition and Overview
Choose the two measurements which provide the best indicator to the Product Owner that
value is being delivered.
(choose the best two answers)
According to the Professional Scrum Product Owner II (PSPO II) guidelines, the best indicators of value delivery are those that reflect the product's impact on customers and its usage in the market.
Customer satisfaction(Option A) is a direct measure of how well the product meets customer needs and expectations.High customer satisfaction is a strong indicator that the product is delivering value1.
Frequency of feature use(Option D) provides insights into which features are most valuable to users by showing how often they are used.This metric helps Product Owners understand user behavior and prioritize features that deliver the most value1.
On-time release trends (Option B) and velocity (Option C) are more about the process and efficiency of the development team rather than direct indicators of value to the customer. Scope implemented (Option E) measures the amount of work done but does not necessarily correlate with customer value. Therefore, options A and D are the best choices for measuring value delivery as per the PSPO II resources.
As Sprint Planning progresses, the workload is getting to be greater than the Developer's
capacity to meet the Sprint Goal. Which actions make the most sense to take?
(choose the best two answers)
According to the Scrum Guide, the Developers are accountable for creating a plan for the Sprint, which includes selecting the Product Backlog items that they can deliver in the Sprint1. If they realize that the workload is too high, they have two options: either reduce the scope or increase the capacity.Reducing the scope means removing or changing some of the Product Backlog items, in agreement with the Product Owner, so that the Sprint Goal can still be achieved2.Increasing the capacity means adding more Developers to the team, but this is not recommended, as it can disrupt the team dynamics, lower the quality, and increase the communication overhead3.Therefore, the best actions to take are A and B, as they respect the self-organization and collaboration of the Scrum Team, and allow them to deliver a valuable and potentially releasable Increment at the end of the Sprint4.
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