SAP C_TS470_2412 Exam Dumps

A configurable product in SAP S/4HANA Cloud Private Edition, Service allows customization via variant configuration. The prerequisites are:

Assigning a variant class to a product (A): A variant class defines the configurable characteristics (e.g., size, color) and is assigned to the product master.

Creating a configuration profile (D): The configuration profile links the product to its variant class and defines the configuration logic (e.g., dependencies).

B: Characteristics are defined separately and linked via the variant class, not directly as a prerequisite.

C: Characteristics are not assigned to serial numbers; serial numbers track instances, not configurations.

'Creating a configurable product requires assigning a variant class to the product and creating a configuration profile to enable variant configuration.'

To apply product-specific prices from a service contract to a service order:

Maintain price agreements: Price agreements in the contract (e.g., condition type PR00) define product-specific prices, which are copied to linked service orders during creation or item entry.

Maintain billing plan: Controls billing timing, not pricing.

Maintain contract price: A general term, not a specific mechanism.

Maintain price lists: Used in sales, not contract-specific pricing in service.

This is part of pricing condition configuration in scope item 3MO.

'Price agreements in the service contract ensure product-specific prices are applied to service orders.' (SAP Help Portal, Service Pricing).

A reservation in a service order reserves materials (e.g., spare parts) from a storage location. The correct answers are A and C. Let's explore this in detail.

Reservation Process:

When a service order includes materials (e.g., via a BOM or manual entry), the system creates a reservation (movement type 261) specifying the storage location.

Storage location assigned to the service organization (A): The service organization (defined in org management) can be linked to a default storage location in customizing (e.g., SPRO Service Organizational Data). This location is proposed for reservations, reflecting where the service team typically sources parts.

Storage location assigned to the work center (C): The work center (e.g., 'Repair Shop') executing the order can have a storage location assigned in its master data (transaction IR02). This ensures parts are reserved from the work center's designated stock.

Why Not the Others?

Sales organization (B): Sales orgs handle commercial aspects, not physical stock locations for service execution.

Service employee (D): Employees don't have storage locations assigned; they're linked to work centers or org units.

Example:

Service order for Plant 1000, service org 'SERV1' (storage loc. '0001'), work center 'WC01' (storage loc. '0002'). Reservation can use '0001' or '0002' based on configuration.

'Reservations in service orders can use storage locations assigned to the service organization or work center.'

Service with Advanced Execution enhances recurring service processes with detailed execution and billing. The correct answers are A, B, D. Let's unpack this.

Both resource-related and fixed-price billing are available (A): This scenario supports flexible billing---resource-related (based on actual effort/materials) or fixed-price (predefined rates), configured via the dynamic item processor profile.

The maintenance confirmation describes the actual effort and spare parts used (B): Confirmations (e.g., via IW41) detail hours worked and parts consumed, feeding into billing and cost tracking.

Billable maintenance orders are generated (D): Recurring services generate maintenance orders (mapped to service order types) that are billable, unlike simpler Customer Service orders.

Why Not the Others?

C: 'Customer Service orders' is a legacy term; advanced execution uses maintenance orders.

E: Invoices are created via billing runs, not automatically per call object completion.

Example:

A maintenance plan generates a billable order, confirmed with 5 hours and parts, billed resource-related.

'Recurring services in Advanced Execution feature resource-related and fixed-price billing, maintenance confirmations for effort/parts, and billable maintenance orders.'

In SAP S/4HANA Service contracts (scope item 3MO), the object list for a contract item specifies covered objects:

Equipment: Individual equipment (e.g., serialized assets) can be assigned to track service coverage.

Product: Materials or service products covered under the contract are listed.

Functional location: Locations where services are performed can be included in the object list.

Equipment bill of material: BOMs are referenced separately, not directly in the object list.

Document: Documents are managed via Document Management System (DMS), not as contract objects.

This is configured in the service contract item details.

'Assign equipment, products, and functional locations to the object list of a service contract item.' (SAP Help Portal, Service Contract Management).