SAP C_C4H56_2411 Exam Dumps

The out-of-the-box integration package between SAP Service Cloud V2 and SAP S/4HANA includes master data entities such as Contacts and Equipment. Contacts are synchronized to manage customer relationships, while Equipment is integrated to support asset and service management processes. According to SAP documentation, 'Standard integration includes master data like Contacts and Equipment to enable seamless service processes between SAP Service Cloud V2 and SAP S/4HANA.'

Account Groups (C) are not part of the standard master data integration. Maintenance Plan (D) is specific to SAP S/4HANA Asset Management and not included in the out-of-the-box integration for Service Cloud V2.

SAP Help Portal: Integration with SAP S/4HANA in SAP Service Cloud V2

SAP Community: Master Data Integration for Service Cloud

To rename the Accounts facet in SAP Service Cloud V2, the Language adaptation tool is used. This tool allows administrators to modify labels and texts, including facet names, to align with business terminology or language requirements. According to SAP documentation, 'The Language adaptation tool enables renaming of UI elements, such as facets, to customize the user interface.'

Page layout (A) controls the arrangement of fields, not renaming. Workflow with action type field update (B) updates field values, not facet names. Adaptation tool (C) is used for field and UI changes but not specifically for renaming facets.

SAP Help Portal: Language Adaptation in SAP Service Cloud V2

SAP Learning: UI Customization Tools

Autoflow in SAP Service Cloud V2 automates actions based on case conditions. Configurable actions include sending info notifications to inform users of specific events, sending event notifications for system-triggered updates, and sending emails to customers or agents. According to SAP documentation, 'Autoflow supports actions such as sending info notifications, event notifications, and emails to automate case-related communications.'

Send event email template (A) is not a standard autoflow action. Send object update (D) is not a distinct action, though autoflow can update objects indirectly.

SAP Help Portal: Autoflow Actions in SAP Service Cloud V2

SAP Community: Configuring Autoflow Rules