Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.
Correct Answer:
A, C
To grant access to service objects (e.g., cases) in SAP Service Cloud V2, administrators must assign a business role to a user to define their permissions for accessing specific objects. Similarly, assigning a business role to an employee ensures the employee has the necessary access rights linked to their user account. According to SAP documentation, 'Access to service objects is granted by assigning business roles to users or employees.'
Assigning a business role to a service organization (B) is not a standard action, as roles are assigned to individuals. Setting up the case designer with the assignment step employee (D) is for case routing, not object access.
SAP Help Portal: Business Role Assignment in SAP Service Cloud V2
SAP Learning: Access Management for Service Objects
