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C_C4H56_2411 Pack
Vendor: SAP
Exam Code: C_C4H56_2411
Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2
Exam Questions: 80
Last Updated: January 5, 2026
Related Certifications: SAP Certified Associate, Implementation Consultant - SAP Service Cloud Version 2
Exam Tags: Associate SAP Implementation Consultants
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Free SAP C_C4H56_2411 Exam Actual Questions

Question No. 1

Which tool can you use to automatically replicate data from S/4HANA to SAP Service Cloud Version 2?

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Correct Answer: D

SAP BTP (Business Technology Platform) is the tool used to automatically replicate data from SAP S/4HANA to SAP Service Cloud V2. SAP BTP provides integration services, such as SAP Integration Suite, to enable seamless data replication and synchronization between the two systems. According to SAP documentation, 'SAP BTP facilitates automatic data replication between SAP S/4HANA and SAP Service Cloud V2 using standard integration flows.'

Data Workbench (A) is used for manual data imports/exports. SAP Build (B) is for app development, not data replication. SAP WorkZone (C) is a collaboration tool, not for data integration.


SAP Help Portal: Integration with SAP S/4HANA via SAP BTP

SAP Community: Data Replication in SAP Service Cloud

Question No. 2

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

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Correct Answer: A, C

Question No. 3

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

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Correct Answer: A, C

In SAP Service Cloud V2, categories in service catalogs are used to organize and manage service-related objects. Tasks and Cases can utilize service catalog categories to classify and streamline service processes, such as assigning SLAs or routing cases. According to SAP documentation, 'Service catalog categories can be applied to Tasks and Cases to support service level determination and case management.'

Phone calls (B) are interactions, not categorized via service catalogs. Registered products (D) are managed under installed bases, not service catalogs.


SAP Help Portal: Service Catalog Configuration in SAP Service Cloud V2

SAP Community: Service Catalog Usage

Question No. 4

What features are available in the SAP CX AI Toolkit?

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Correct Answer: B

The SAP CX AI Toolkit in SAP Service Cloud Version 2 includes features to enhance customer experience processes. Draft emails is a key feature, allowing AI to generate email responses based on case context, improving agent efficiency. According to SAP documentation, 'The SAP CX AI Toolkit provides capabilities such as drafting emails to streamline service interactions.'

Predict product availability (A) is relevant to supply chain solutions, not the CX AI Toolkit. Create knowledge articles (C) is a manual process, not AI-driven. Analyze financial reliability (D) is not a feature of the CX AI Toolkit.


SAP Help Portal: SAP CX AI Toolkit in SAP Service Cloud V2

SAP Community: AI Features in SAP CX

Question No. 5

Which of the following are required to grant access to business users? Note: There are 2 correct answers to this question.

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Correct Answer: A, B

To grant access to business users in SAP Service Cloud V2, a User ID is required to create a user account with login credentials. Additionally, associating the user with an Employee record is necessary to link the user to organizational roles and permissions. According to SAP documentation, 'Creating a User ID and linking it to an Employee record are essential steps to grant access to business users.'

Access restriction (C) is configured via business roles, not a direct requirement. Assignment to an organizational unit (D) is optional and depends on the organizational structure.


SAP Help Portal: User Management in SAP Service Cloud V2

SAP Learning: Business User Setup

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