Salesforce Slack-Con-201 Exam Dumps

The correct answer is Custom emojis. During an Enterprise Grid migration, many administrative and identity-related objects become centralized or governed at the organization level, but certain customization items can remain tied to the workspace experience. Custom emojis are a workspace-level customization because they reflect local culture, team language, and workspace-specific usage patterns. User groups and custom profile fields are more closely tied to identity, directory, and enterprise-wide member management, so they are not the best answer here. Files are associated with Slack conversations and channel content rather than being the clean administrative ''data point'' being tested. The migration question is assessing whether the consultant understands what changes when independent workspaces are brought into an Enterprise organization and what remains localized after migration. Slack's migration guidance distinguishes workspace migration into an Enterprise organization and requires planning around what carries forward, what is centralized, and what may remain workspace-specific.

Reference topic: Delivery and Migration --- Enterprise Grid migration behavior, workspace-level data, and post-migration administration.

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The correct answers are C and E. An AMA channel needs two things at the same time: participation and structure. A workflow for question submission gives employees an easy, consistent way to participate without flooding the channel with scattered posts. It can capture questions in a standard format and route them to moderators for review, sequencing, or grouping. Restricting posting permissions to session moderators keeps the channel clean and prevents uncontrolled side discussions, duplicate questions, or fragmented threads. Together, these practices preserve engagement while maintaining order. Option A can be useful for lightweight feedback, but emoji reactions do not provide a structured way to ask questions. Option B is wrong because deleting answered questions destroys useful context and reduces transparency. Option D encourages participation but sacrifices organization; open posting permissions are exactly what can make a large AMA channel noisy and hard to follow. The strongest design separates question intake from moderated publishing.

Reference topic: Learning and Enablement --- AMA channel design, Workflow Builder, moderated engagement, posting permissions, and organized launch communications.

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The correct answer is D. The scenario says users are switching between multiple workspaces and feeling overwhelmed. The most effective grid-design recommendation is to apply the 80/20 rule, where users spend most of their time in a primary workspace and only move into additional workspaces for specific, intentional needs. This reduces cognitive load, lowers context switching, and gives users a clearer home base for daily work. Option A is a good design principle, but it is broad and does not directly solve the user behavior problem of frequent workspace movement. Option B is important for scalability, but future growth planning does not immediately reduce workspace-switching friction. Option C, multi-workspace channels, can help certain cross-functional conversations span workspaces, but it is not the best overarching practice for reducing user overwhelm across the grid. The primary-workspace model gives the user a predictable operating pattern: most work happens in one main workspace, while additional workspaces are exceptions for specialized collaboration.

Reference topic: Grid Design --- workspace movement reduction, 80/20 rule, primary workspace model, user experience, and Enterprise Grid usability.

The best course of action is a structured support path: self-service first, escalation second. A mature Slack support process should give users clear internal resources for common access issues, such as SSO instructions, password guidance, supported device requirements, or known troubleshooting steps. If the user cannot resolve the issue through documented resources, the next step is a service ticket so the IT or Slack admin team can handle the problem through a trackable support workflow. Option A is too narrow and assumes the issue is local connectivity or password-related. Option B skips self-service and increases ticket volume unnecessarily. Option C relies on a channel and a phone call, which may be useful in some urgent cases but is not the best general process for access issues because access problems often require identity-provider or admin intervention. Slack's help ecosystem emphasizes searchable help resources and structured admin support, and the consultant's role is to design support processes that scale beyond launch.

Reference topic: Learning and Enablement --- user support model, self-service resources, escalation paths, and adoption operations.

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The correct answer is D. The client's discovery inputs point to three separate collaboration needs. First, heavy cross-functional collaboration and a desire to reduce communication barriers require a general global workspace where internal employees can collaborate broadly. Second, working with many external partners creates a need for an external workspace or external-collaboration structure where partner-facing work can be governed and organized. Third, reducing barriers and supporting connection across the organization commonly benefits from a social workspace, where employees can build culture and community without cluttering the primary work environment. Option A addresses global and external work but omits the social/cultural collaboration layer. Option B includes social but fails to provide a dedicated external-collaboration design. Option C is too simplistic; putting all collaboration into one global workspace can increase noise and blur governance boundaries, especially with external partners. Option D gives the cleanest basic grid pattern: broad internal collaboration, structured external collaboration, and dedicated social connection.

Reference topic: Grid Design --- basic Enterprise Grid model, global workspace, external workspace, social workspace, cross-functional collaboration, and partner collaboration design.

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