Salesforce Slack-Con-201 Exam Dumps

The correct recommendation is to identify one stakeholder for general communications and additional stakeholders for department-specific communications. The scenario describes a layered communication model: executive leadership owns broad organizational messaging, while department or director-level leaders adapt follow-up communications to the needs of their own teams. A strong Slack communication plan must mirror that operating model by defining communication owners, audiences, message responsibilities, and delivery channels. Option A may be useful in some organizations, but simply creating department announcement channels does not solve ownership and coordination. Option B is too rigid; threading can be useful for keeping questions and discussion organized depending on the channel's purpose. Option D focuses on engagement tools, but sentiment capture is secondary to the core requirement: structured communication ownership across enterprise and department levels. Option C directly supports change management because it assigns accountability for enterprise-wide communications and localized reinforcement. This prevents message gaps, duplicate announcements, and inconsistent guidance during launch.

Reference topic: Learning and Enablement --- communication planning, stakeholder ownership, change management, department-level reinforcement, and launch communications.

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The correct recommendation is Monthly. Guest and channel cleanup is an operational governance activity, not a one-time launch task. Slack environments evolve quickly: projects end, external partners change, guest access expires, channels become inactive, and sensitive collaboration spaces may no longer require the same membership. A monthly cleanup cadence is frequent enough to reduce access risk and channel clutter without creating excessive administrative burden. Option A is weak because ad hoc cleanup is reactive and usually happens only after a problem occurs. Option B may be too frequent for most organizations and can create unnecessary admin overhead unless the environment is unusually high-risk. Option D is not frequent enough; annual reviews allow stale guest access and unused channels to accumulate for too long. The point of guest and channel cleanup is to keep collaboration intentional, secure, and manageable. This cadence should be owned through the governance structure and executed by the appropriate admin or owner roles.

Reference topic: Governance Structure (Owner and Admin Roles) --- operational governance cadence, guest lifecycle management, channel cleanup, and administrative accountability.

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The correct answers are A and B. Before launch, Enterprise Grid admins should make sure the essential app ecosystem is ready and governed. Installing and pre-approving a list of trusted apps gives users immediate access to approved productivity tools and reduces friction at launch. Establishing an app approval process is equally important because it defines how future app requests will be submitted, reviewed, approved, restricted, or rejected. Option C is useful as part of enablement, but the question asks which app rollout best practices should be completed before launch, and policy/process readiness comes first. Option D may apply when migrating an existing Slack environment with installed apps, but it is not the universal best answer for app rollout. Option E is valuable for ongoing app governance, but usage tracking and business-owner documentation are lifecycle practices, not the two most immediate pre-launch requirements. App launch readiness requires both approved apps and a clear approval model.

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The correct answer is B. During a grid migration, users should be prepared for disruption because the migrating workspace becomes unavailable and users are signed out while the migration process completes. This is exactly the kind of operational impact that must be communicated in advance so users do not assume Slack is broken or raise unnecessary support tickets. Option A is incorrect because it understates the migration impact and would create poor launch communication. Option C is also incorrect because the workspace is not partially usable for direct messages while channels are unavailable; the migration affects access to the workspace. Option D is wrong because users are not ''deactivated at the org level'' as the normal communication point. The consultant should ensure the migration communication plan includes timing, expected downtime, user sign-out behavior, post-migration login instructions, support contacts, and where users should go if they experience access issues after completion. Clear pre-migration communication reduces confusion and protects user trust during the transition.

The correct answers are C and E. An AMA channel needs two things at the same time: participation and structure. A workflow for question submission gives employees an easy, consistent way to participate without flooding the channel with scattered posts. It can capture questions in a standard format and route them to moderators for review, sequencing, or grouping. Restricting posting permissions to session moderators keeps the channel clean and prevents uncontrolled side discussions, duplicate questions, or fragmented threads. Together, these practices preserve engagement while maintaining order. Option A can be useful for lightweight feedback, but emoji reactions do not provide a structured way to ask questions. Option B is wrong because deleting answered questions destroys useful context and reduces transparency. Option D encourages participation but sacrifices organization; open posting permissions are exactly what can make a large AMA channel noisy and hard to follow. The strongest design separates question intake from moderated publishing.

Reference topic: Learning and Enablement --- AMA channel design, Workflow Builder, moderated engagement, posting permissions, and organized launch communications.

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