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Salesforce-Sales-Representative Exam Dumps

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Salesforce-Sales-Representative Pack
Vendor: Salesforce
Exam Code: Salesforce-Sales-Representative
Exam Name: Salesforce Certified Sales Foundations Exam
Exam Questions: 126
Last Updated: October 8, 2025
Related Certifications: Sales Representative
Exam Tags: Professional Salesforce Sales ProfessionalsSalesforce sales representative
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Free Salesforce Salesforce-Sales-Representative Exam Actual Questions

Question No. 1

A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.

What should the sales representative check to fulfill the order through a different warehouse?

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Correct Answer: A

Product inventory is what the sales rep should check to fulfill the order through a different warehouse. Product inventory shows the availability and location of the product in different warehouses. Checking product inventory helps to ensure that the order can be fulfilled in a timely and efficient manner, as well as to avoid any delays or errors. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-basics/salesforce-essentials-sales-process


Question No. 2

What is the primary benefit of team selling at a key account?

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Correct Answer: C

Team selling is a strategy of using a group of salespeople with different skills and expertise to sell to and serve major accounts. The primary benefit of team selling at a key account is that it leverages the collective expertise of the team members to meet the customer's expectations and needs. Team selling can help create value for the customer by providing customized solutions, addressing complex problems, and delivering superior service. Team selling can also help build trust and loyalty with the customer by demonstrating commitment, collaboration, and professionalism.Reference:

Cert Prep: Salesforce Certified Sales Representative, unit ''Build and Maintain Relationships with Key Accounts''

Team Selling: The Secret Weapon in Major Accounts


Question No. 3

How does understanding a customer's business strategies and goals help a sales representative scope a solution?

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Correct Answer: B

Tailoring the sales pitch and offers to align with the customers objectives is how understanding a customer's business strategies and goals helps a sales rep scope a solution. Scoping a solution means defining and presenting the features, benefits, and value of the product that can address the customer's pain points and needs. Tailoring the sales pitch and offers helps to show how the solution can help the customer achieve their desired outcomes, as well as to differentiate it from competitors. Reference: https://www.salesforce.com/resources/articles/sales-process/#present


Question No. 4

A sales representative is aware of an upcoming end-of-contract period for a key customer.

How should the sales rep adapt their sales activities to address this change?

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Correct Answer: C

Proactively engaging with the customer to renew or expand the contract is how the sales rep should adapt their sales activities to address the upcoming end-of-contract period for a key customer. Proactively engaging means reaching out to the customer before the contract expires, and initiating a conversation about their satisfaction, needs, and goals. This helps to build trust and loyalty, demonstrate value and differentiation, and identify opportunities to renew or upsell the contract. Reference: https://www.salesforce.com/resources/articles/account-management/#account-management-renewals


Question No. 5

When a sales representative faces an objection, what is an effective first step to overcome it?

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Correct Answer: C

Acknowledging the objection and asking follow-up questions is an effective first step to overcome an objection from the customer. Acknowledging the objection helps to show empathy and respect for the customer's concerns, as well as to avoid confrontation or defensiveness. Asking follow-up questions helps to understand the root cause, scope, and impact of the objection, as well as to clarify any misunderstandings or misinformation. Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling


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