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| Vendor: | Salesforce |
|---|---|
| Exam Code: | OmniStudio-Consultant |
| Exam Name: | Salesforce Certified OmniStudio Consultant |
| Exam Questions: | 143 |
| Last Updated: | February 26, 2026 |
| Related Certifications: | Salesforce Consultant, OmniStudio Consultant |
| Exam Tags: | Consultant Level Salesforce ConsultantUX Designer |
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A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
The feature that the consultant should recommend to improve performance and address users' concerns is chaining. Chaining is a property that allows an Integration Procedure Action element to run asynchronously in the background, without blocking the user interface. The consultant can use chaining to execute the long-running process in parallel with other actions or steps in the OmniScript, and notify the user when it is completed.This will improve the user experience and reduce waiting time
A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.
What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?
Decision Matrices and Expression Sets are used to perform calculations, apply conditional logic, and evaluate business rules in OmniStudio.
The primary benefit (A) is that they enable calculations on matrix lookups and variables.
Decision Matrices allow for defining complex rules based on multiple conditions (e.g., determining discount percentages based on customer type).
Expression Sets allow for calculations and formulas to process data dynamically.
B . Facilitate the creation of custom objects -- Decision Matrices and Expression Sets do not create Salesforce objects; they only manipulate and evaluate data.
C . Allow for the creation of custom fields -- Custom fields are created at the Salesforce object level, not via Decision Matrices or Expression Sets.
D . Enable the creation of custom code -- OmniStudio is a low-code/no-code platform, meaning these tools are designed to replace the need for custom Apex or JavaScript.
Comprehensive and Detailed In-Depth Why not the other options?? Salesforce OmniStudio Reference:
Decision Matrices Overview
Expression Sets in Calculation Procedures
A telecommunications company wants to create a 360 view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard.The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
which of the following are Integration Procedure Actions?
The type of action that the consultant should recommend to meet this new requirement is Email. An Email action is an action that can send an email to one or more recipients, with optional attachments and templates.The consultant can use an Email action to add a new action to the FlexCards that sends an email to the customer with a summary report attached
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
The consultant should suggest removing Step 1 and prefilling the account information automatically to improve the design. Since the OmniScript will be launched from an account detail page, there is no need to ask the user to enter the account name again. The consultant can use an Input Parameter element to pass the account ID from the page to the OmniScript, and then use a DataRaptor Extract Action element to retrieve the account information and display it in Step 2.This will save time and avoid errors
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