A service team manages their field technicians in Salesforce CRM connected to
Marketing Cloud. Once an appointment with a contect is scheduled for the
technician through CRM, the notification message should be sent to the contact
informing them about the scheduled visit date. When the notification is sent the
''Confirmation sent'' checkbox on the appointment record should be updated in CRM.
All appointments scheduled on a given day will have their status updated in CRM at
the end of business hours. The Appointment object does not have a direct
relationship with the contact.
What solution would a consultant recommenc to address this use case?
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