Salesforce CRT-261 Exam Dumps

Get All Prepare for your Service Cloud Consultant Certification Exam Questions with Validated Answers

CRT-261 Pack
Vendor: Salesforce
Exam Code: CRT-261
Exam Name: Prepare for your Service Cloud Consultant Certification Exam
Exam Questions: 197
Last Updated: June 7, 2026
Related Certifications: Service Cloud Consultant
Exam Tags: Advanced Level Salesforce Consultant
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Free Salesforce CRT-261 Exam Actual Questions

Question No. 1

[Industry Knowledge]

Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customer service-level

agreements (SLAs).

Which feature should a consultant use to meet this request?

Show Answer Hide Answer
Correct Answer: C

Question No. 2

[Service Cloud Solution Design]

Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.

Which approach should a consultant implement?

Show Answer Hide Answer
Correct Answer: C

Question No. 3

[Service Cloud Solution Design]

Universal Containers has technical support and general customer service teams that use unique Service Console applications.

Which configuration should a consultant use when deploying the console?

Show Answer Hide Answer
Correct Answer: A

Question No. 4

[Industry Knowledge]

Universal Containers wants to ensure the contracted service level requirements for its customers are being met.

What should a consultant configure to meet this requirement?

Show Answer Hide Answer
Correct Answer: B

Question No. 5

[Industry Knowledge]

Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved.

Which solution should a consultant recommend to meet this requirement?

Show Answer Hide Answer
Correct Answer: C

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