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Get All Salesforce Certified Platform Strategy Designer Exam Questions with Validated Answers
| Vendor: | Salesforce |
|---|---|
| Exam Code: | Certified-Strategy-Designer |
| Exam Name: | Salesforce Certified Platform Strategy Designer |
| Exam Questions: | 153 |
| Last Updated: | August 24, 2026 |
| Related Certifications: | Strategy Designer |
| Exam Tags: | Advanced Level Salesforce Strategy DesignersSalesforce strategy administrators |
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A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.
How could a kickoff meeting help align the project team before they begin working together?
Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need
for updated documentation as part of a new customer service design, making self-service available
within the experience
What should be used to measure ongoing success?
The success of a self-service solution should be measured by the decreased number of customer cases, as this indicates that customers are able to find the information they need without contacting support. The number of Knowledge articles or the bounce rate on document pages may not reflect the effectiveness or satisfaction of the self-service solution.
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the
health space o creation of an artificial intelligence (AI)-based recommendation engine. There are
privacy concerns.
What should a strategy designer suggest that would provide a focus on AI concerns?
The best suggestion that would provide a focus on AI concerns for a company that develops an AI-based recommendation engine is to publish a publicly accessible set of ethical principles and guides, as this demonstrates transparency, accountability, and commitment to ethical AI practices. Creating a focus group among internal stakeholders or evaluating multiple AI vendors may not address the privacy concerns of the customers or the public.
Cloud Kicks (CK) is working on enhanced functionality for an existing sates application.
What should CK do to ensure the proposed design is compatible with the current data model7
A technical design critique is a method that helps ensure the proposed design is compatible with the current data model by inviting feedback from technical experts, such as developers or architects. It helps identify potential issues or gaps in the design and suggest improvements or alternatives. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/run-a-technical-design-critique
The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?
Security & Privacy
Satisfied Customers
Committed Service
Money Back Guranteed