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Salesforce Certified-Business-Analyst Exam Dumps

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Certified-Business-Analyst Pack
Vendor: Salesforce
Exam Code: Certified-Business-Analyst
Exam Name: Salesforce Certified Business Analyst
Exam Questions: 311
Last Updated: August 23, 2026
Related Certifications: Business Analyst
Exam Tags: Intermediate Level Salesforce Business analyst
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Free Salesforce Certified-Business-Analyst Exam Actual Questions

Question No. 1

Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.

What should the BA do first?

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Correct Answer: C

This answer states that reviewing relevant apps on the AppExchange is what the BA should do first after exploring potential solutions based on the requirements for helping UC track and analyze its carbon emission in an effort to meet its new initiatives. AppExchange is a marketplace where customers can find, try, and install apps that extend Salesforce functionality. Reviewing relevant apps on the AppExchange means that the BA searches, evaluates, and compares apps that can help UC track and analyze its carbon emission in an effort to meet its new initiatives, such as Carbon Calculator, Carbon Tracker, Carbon Footprint, etc. Reviewing relevant apps on the AppExchange is what the BA should do first after exploring potential solutions because it helps the BA to find existing solutions that can meet UC's requirements without building a custom app, and to save time, cost, and effort. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


Question No. 2

The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.

What should the BA use to keep track of changes to the process documents?

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Correct Answer: C

Question No. 3

After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo.

* The stakeholder was Impressed with how easy it was to create reports about their Opportunity data.

* The stakeholder noticed a misspelled column name in the Opportunity Funnel report.

* The stakeholder wants to add five additional fields to the Opportunity Funnel report.

Which actions should the BA take?

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Correct Answer: C

According to the Salesforce Business Analyst Certification Prep, the business analyst's role in user acceptance is to facilitate the feedback loop between the development team and the business stakeholders1.The BA should log any issues or change requests that are identified during the UAT sessions and prioritize them according to the project scope and timeline1.A misspelled column name is a minor defect that should be logged as a bug and fixed before the release2.Adding five additional fields to the report is a new requirement that should be logged as an enhancement and evaluated for the next sprint or release3.The BA should thank the stakeholder for their feedback and communicate the status of their requests1.Reference:Salesforce Certified Business Analyst Exam Questions,Salesforce Business Analyst Certification Practice Quiz and Sample Questions,Explore User Acceptance Unit


Question No. 4

The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.

Which document should the BA create?

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Correct Answer: A

This answer identifies a journey map as the document that the BA should create to visually illustrate the customer case lifecycle for UC. A journey map is a tool that shows how customers interact with a business across different touchpoints, channels, and stages. A journey map helps to understand and improve the customer experience, identify pain points and opportunities, and align business goals with customer needs. Reference: https://trailhead.salesforce.com/en/content/learn/modules/customer-journey-basics/create-a-customer-journey-map


Question No. 5

Which method should a business analyst use to show current state business flows in Salesforce?

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Correct Answer: A

Universal Process Notation (UPN) is a method to show current state business flows in Salesforce. UPN is a process modeling technique that shows the flow of activities and decisions using simple symbols and plain language. It can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project. Entity Relationship Diagramming (ERD) is not a method to show current state business flows in Salesforce. ERD is a data modeling technique that shows the relationships among entities using symbols and attributes. It can help design database schemas or data structures for an application. Storyboarding is not a method to show current state business flows in Salesforce. Storyboarding is a technique to help stakeholders visualize how a solution will work by creating sketches or mockups of the user interface and interactions.It can help elicit feedback and validate requirements for a proposed solution. Reference:1https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping


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