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| Vendor: | Salesforce |
|---|---|
| Exam Code: | AP-219 |
| Exam Name: | Order Management Administrator Accredited Professional |
| Exam Questions: | 111 |
| Last Updated: | May 24, 2026 |
| Related Certifications: | Accredited Professional |
| Exam Tags: | Marketing Cloud, Customer relationship management (CRM), Cloud computing |
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What does the number of Fulfillment Orders created depend upon?
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items aregrouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
Order Allocation should work on Order Items in which status?
Order Allocation should work onOrder Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_item_status.htm&type=5
An administrator wants to collect additional information from the customer when they cancel items on an Order Summary. How can the administrator modify the user interface to collect this information?
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?
Two likely causes that could make the second submission of the same JSON payload fail are:
The payment data must be updated. The payment data in the JSONpayload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.
The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_payment_api.htm&type=5
What object must an admin populate to create digital wallet type payment
methods, such as ApplePay or Electronic Gift Certificate?
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