Salesforce AP-211 Exam Dumps

Get All Salesforce Health Cloud Accredited Professional Exam Questions with Validated Answers

AP-211 Pack
Vendor: Salesforce
Exam Code: AP-211
Exam Name: Salesforce Health Cloud Accredited Professional
Exam Questions: 115
Last Updated: January 7, 2026
Related Certifications: Accredited Professional
Exam Tags: Marketing Cloud, Customer relationship management (CRM), Cloud computing
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Free Salesforce AP-211 Exam Actual Questions

Question No. 1

Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation.

Which preference should Bloomington Caregivers' administrator ensure is enabled?

Show Answer Hide Answer
Correct Answer: D

Question No. 2

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

Show Answer Hide Answer
Correct Answer: B

Step 1: Requirement

Define workflow for call center users focused on prior authorization status checks.

Step 2: Best Practice for Workflow Discovery

Discovery should be user-centered, involving direct engagement with actual users (personas).

Observing and documenting their daily processes identifies real pain points and optimization opportunities.

Extract:

''Best practice for workflow discovery is to interview and observe key personas, document their processes, and map opportunities for automation and optimization.''

Salesforce Architect -- Business Process Discovery

Other options (industry research, previous projects, or proof of concept) do not provide the necessary user insight for workflow design.


Question No. 3

What are three requirements for implementing patients or members in Health Cloud?

Choose 3 answers

Show Answer Hide Answer
Correct Answer: A, C, D

Question No. 4

A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.

Which prebuilt feature should a consultant recommend the payer leverage?

Show Answer Hide Answer
Correct Answer: B

Step 1: Requirement Analysis

The payer wants to use predefined rules for prior authorization request reviews, seeking out-of-the-box Health Cloud functionality for speed to value.

Step 2: Health Cloud Prior Authorization & Rules Engine

The Expression Set Templates in Health Cloud provide a prebuilt, configurable framework to automate and standardize prior authorization request reviews. These templates contain reusable logic and criteria that can be easily tailored and applied to common authorization scenarios.

Extract:

''Use Health Cloud's prebuilt Expression Set Templates to accelerate prior authorization configuration. These templates enable payers to implement standardized review criteria and automate decision logic without building rules from scratch.''

Administer Health Cloud -- Utilization Management and Expression Sets

Integration Procedures, FlexCards, and OmniScript Templates are OmniStudio tools for integration, UI, and guided processes, but Expression Set Templates are the feature specifically designed for rules automation in Utilization Management.


Question No. 5

A payer needs to triage provider and care team inquiries around member plan benefits and member care. The agents also need to be informed about changes in records that require attention.

Which three permission set licenses should a consultant assign to the security model for these users?

Show Answer Hide Answer
Correct Answer: B, D, E

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