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| Vendor: | PeopleCert |
|---|---|
| Exam Code: | ITIL-4-Specialist-High-velocity-IT |
| Exam Name: | ITIL 4 Specialist: High-velocity IT Exam |
| Exam Questions: | 40 |
| Last Updated: | September 26, 2026 |
| Related Certifications: | ITIL, ITIL 4 Specialist |
| Exam Tags: | IT Governance & Service Management |
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An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?
The delay described is not mainly about application release approval or communication. It is about waiting for environments to be provisioned. The best solution is to automate the deployment of infrastructure, often through infrastructure as code and repeatable provisioning pipelines.
B addresses deployment frequency, not environment creation delay. C is useful for learning but does not directly remove the bottleneck. D can improve coordination but also does not eliminate the provisioning wait.
A is best because it directly shortens lead time at the point where the current delay occurs.
An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?
This question is about balancing two goals that often seem in tension in HVIT: high availability and high change velocity. Site reliability engineering (SRE) is specifically designed to balance innovation speed with reliability outcomes by using engineering practices, automation, error budgets, observability, and operational learning.
A is only a metric and not a full improvement approach. B is useful, but event automation alone does not provide the broader balancing mechanism between reliability and delivery speed. C can be valuable for resilience testing, but SRE is the more complete and operationally integrated answer for supporting both fast change and availability.
Therefore D is best because SRE directly addresses the need to sustain resilient services while enabling rapid and frequent change.
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From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
From the provider's point of view, the lifecycle starts before onboarding. It begins when the provider researches, conceives, and develops the offering. That includes understanding demand, shaping the product or service, building capabilities, and preparing it for market or use.
A begins too late, because onboarding occurs after the offering already exists. C and D describe possible termination points in specific relationships, but the key point in the question is the correct starting point from the provider perspective.
Therefore B is the correct answer.
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?
In HVIT, organizations should avoid one-size-fits-all decisions unless that decision is clearly justified by context. Different products, services, value streams, and customer segments may need different design approaches. The best improvement activity is first to assess organizational goals and customer requirements, then determine which design models are needed.
A may create standardization, but it assumes the most successful current team model will work everywhere. That is not necessarily true. C focuses on resources instead of design effectiveness. D focuses mainly on efficiency and duplication rather than customer outcomes and strategic alignment.
B best reflects ITIL thinking: start from objectives and stakeholder needs, then design an appropriate operating approach.
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Which statement about high-velocity IT is CORRECT?
HVIT is not about moving fast for its own sake. The right velocity depends on context, including the organization's products, services, risk appetite, market demands, and operating model. That makes A the correct statement.
B is incorrect because HVIT does not assume utility or warranty should be sacrificed. In fact, it aims to achieve speed together with reliability and value. C is too absolute; not every organization should prioritize HVIT transformation in the same way. D is also too absolute because changing to high-velocity ways of working does not automatically reduce cost or risk.
So A best reflects the principle that velocity must be appropriate to the organization's context.
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