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| Vendor: | PeopleCert |
|---|---|
| Exam Code: | ITIL-4-Specialist-High-velocity-IT |
| Exam Name: | ITIL 4 Specialist: High-velocity IT Exam |
| Exam Questions: | 40 |
| Last Updated: | June 22, 2026 |
| Related Certifications: | ITIL, ITIL 4 Specialist |
| Exam Tags: | IT Governance & Service Management Specialist Level IT service managersITIL 4 Specialists |
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A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?
When market needs are unpredictable and changing, the organization needs a way to continually sense, interpret, and refine understanding of stakeholder needs. Continual business analysis is the best fit because it keeps requirements aligned with evolving demand and business context.
A minimum viable product is useful for testing assumptions quickly, but the question specifically highlights difficulty understanding requirements over time. Kanban improves flow and visibility of work, but does not itself resolve ongoing uncertainty in market needs. Chaos engineering is about resilience in complex systems and is unrelated here.
B is strongest because it directly supports ongoing analysis of changing needs so that valuable features are less likely to be missed.
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An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
The organization is using a traditional, big-design-up-front approach in a market where features and customer expectations change quickly. That creates a high risk of slow delivery, outdated requirements, and missed market opportunities. Minimum viable products are especially beneficial here because they allow the organization to release sooner, gather feedback faster, and evolve the product based on actual user response.
A/B testing is useful, but generally after something is already in use. Cost of delay is a prioritization concept rather than the main delivery technique needed here. ROI is a financial evaluation method, not the primary operational change required.
C is best because MVPs help the organization shift from long, fully-specified delivery cycles to faster learning and earlier value realization, which is a core HVIT theme.
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In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?
Toyota Kata emphasizes learning through repeated experiments toward a target condition. Rather than assuming a perfect plan upfront, the approach encourages taking small steps, observing results, and adapting based on what is learned.
Although iterative working is related, the specific mechanism used in Toyota Kata is experimentation. Collaboration may support the work, and planning still matters, but experimentation is the core answer to how progress is made toward the target condition.
Therefore A is the best answer.
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An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?
The organization has already identified alternate sites, backup capabilities, and manual workarounds. The major remaining gap is proving that these arrangements will actually work when needed. The best next step is to test the continuity plan.
A plan can look good on paper and still fail under real conditions. Testing validates roles, dependencies, timing, recovery assumptions, communication paths, and the practical usability of backup and recovery methods. In HVIT, resilient operations depend on evidence-based confidence, not just documented intentions.
A is useful but insufficient. B appears partly addressed already through backup capabilities. D may matter, but it does not complete the continuity capability in the way testing does. So C is the strongest answer.
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Which is a type of digital transformation?
Digital transformation is about changing how an organization creates value using digital capabilities. Creating products and services that include digital technology is a strong example because it changes the offering itself and often the way value is co-created with customers.
A is digitization, not digital transformation. B may contribute to transformation, but on its own it is not as complete or direct. C describes the use of an information system, which may simply be routine automation or IT enablement. D most clearly reflects transformation of the organization's offerings through digital means.
So D is correct.
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