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| Vendor: | PeopleCert |
|---|---|
| Exam Code: | ITIL-4-Specialist-High-velocity-IT |
| Exam Name: | ITIL 4 Specialist: High-velocity IT Exam |
| Exam Questions: | 96 |
| Last Updated: | October 23, 2025 |
| Related Certifications: | ITIL, ITIL 4 Specialist |
| Exam Tags: | IT Governance & Service Management Specialist Level IT service managersITIL 4 Specialists |
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Which statement BEST describes the role of IT staff in risk management?
An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.
Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?
1. Accept ambiguity and uncertainty
2. Commit to continual learning
3. Help get customers'jobs done
4. Trust and be trusted
Which activity does a service provider carry out as part of the "explore step of the customer journey"?
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.
What should the service desk agent do?
Which is the BEST method of monitoring the customer's overall perception of a service?
Security & Privacy
Satisfied Customers
Committed Service
Money Back Guranteed