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| Vendor: | PeopleCert |
|---|---|
| Exam Code: | ITIL-4-Specialist-High-velocity-IT |
| Exam Name: | ITIL 4 Specialist: High-velocity IT Exam |
| Exam Questions: | 96 |
| Last Updated: | December 12, 2025 |
| Related Certifications: | ITIL, ITIL 4 Specialist |
| Exam Tags: | IT Governance & Service Management Specialist Level IT service managersITIL 4 Specialists |
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Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank. Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
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