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PeopleCert ITIL-4-Specialist-High-velocity-IT Exam Dumps

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ITIL-4-Specialist-High-velocity-IT Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Specialist-High-velocity-IT
Exam Name: ITIL 4 Specialist: High-velocity IT Exam
Exam Questions: 96
Last Updated: January 31, 2026
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management Specialist Level IT service managersITIL 4 Specialists
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Free PeopleCert ITIL-4-Specialist-High-velocity-IT Exam Actual Questions

Question No. 1

An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets.

How can the 'collaborate and promote visibility' guiding principle be applied to this situation?

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Correct Answer: A

Question No. 2

Which TWO are possible sources of demand for a value stream to restore a live service?

1. Someone is unable to log into their user account for the service

2. A monitoring tool detects a service failure

3. The service desk calls a user to provide a status update for an incident

4. A user provides feedback to the incident manager when an incident is closed

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Correct Answer: A

Question No. 3

An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.

Which practice has been most affected by these improvements?

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Correct Answer: B

Question No. 4

A service provider analyzes how the amount of work done by different user groups varies over time. What is this information BEST used for?

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Correct Answer: A

Question No. 5

The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.

What should the service desk agent do?

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Correct Answer: A

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