PeopleCert ITIL-4-Specialist-High-velocity-IT Exam Dumps

Get All ITIL 4 Specialist: High-velocity IT Exam Questions with Validated Answers

ITIL-4-Specialist-High-velocity-IT Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Specialist-High-velocity-IT
Exam Name: ITIL 4 Specialist: High-velocity IT Exam
Exam Questions: 96
Last Updated: October 23, 2025
Related Certifications: ITIL, ITIL 4 Specialist
Exam Tags: IT Governance & Service Management Specialist Level IT service managersITIL 4 Specialists
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Free PeopleCert ITIL-4-Specialist-High-velocity-IT Exam Actual Questions

Question No. 1

Which statement BEST describes the role of IT staff in risk management?

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Correct Answer: A

Question No. 2

An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.

Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?

1. Accept ambiguity and uncertainty

2. Commit to continual learning

3. Help get customers'jobs done

4. Trust and be trusted

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Correct Answer: C

Question No. 3

Which activity does a service provider carry out as part of the "explore step of the customer journey"?

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Correct Answer: B

Question No. 4

The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.

What should the service desk agent do?

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Correct Answer: A

Question No. 5

Which is the BEST method of monitoring the customer's overall perception of a service?

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Correct Answer: A

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