PeopleCert ITIL-4-Foundation Exam Dumps

Get All ITIL 4 Foundation Exam Questions with Validated Answers

ITIL-4-Foundation Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation
Exam Questions: 124
Last Updated: September 21, 2026
Related Certifications: ITIL Foundation
Exam Tags: IT Governance & Service Management Foundational
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Free PeopleCert ITIL-4-Foundation Exam Actual Questions

Question No. 1

Which statement about outcomes is CORRECT?

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Correct Answer: C

It is important to understand the difference in these terms not just for clarity, but because outputs are much easier to measure than outcomes.

Outputsare nearly always quantitative, with data available to show whether these have been delivered. Outputs are easy to report on and to validate. There is no grey area.

Outcomesare more challenging to verify because they are bothqualitative and quantitative. Whether your outcomes have been achieved will rely, to a great extent, on the perception of the people who receive the service. Perceptions are not easy to measure or report on, but it is essential you find a way to do so.

https://www.bmc.com/blogs/outcomes-vs-outputs/


Question No. 2

Identify the Missing word(s) in the following sentence

A(n) [?] cause, or potential cause, of one or more incidents?

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Correct Answer: D

ITILdefines a problem as a cause, or potential cause, of one or more incidents. Aknown erroris a problem that has been analyzed but not resolved.

https://www.bmc.com/blogs/itil-problem-management/


Question No. 3

Which is the BEST type of resource for investigating complex incidents?

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Correct Answer: B

More complex incidents will usually be escalated to a support team for resolution, or even suppliers and partners who offer support for products and services they provide.


Question No. 4

Which is an activity in the 'Problem control' phase of problem management?

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Correct Answer: D

Problem Control. Problem control activities includeproblem analysis and documenting workarounds andknown errors.

Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.

https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20services.


Question No. 5

Identify the missing word(s) in the following sentence.

A(n) [?] is the cause, or potential cause, of one or more incidents.

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Correct Answer: D

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