PeopleCert ITIL-4-Foundation Exam Dumps

Get All ITIL 4 Foundation Exam Questions with Validated Answers

ITIL-4-Foundation Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation
Exam Questions: 124
Last Updated: May 11, 2026
Related Certifications: ITIL Foundation
Exam Tags: IT Governance & Service Management Foundational ITIL Service ManagerITIL Digital Product Manager
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Free PeopleCert ITIL-4-Foundation Exam Actual Questions

Question No. 1

Identify the missing work in the following sentence.

An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

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Correct Answer: A

Question No. 2

What is the value of a service?

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Correct Answer: A

Question No. 3

Which of the four dimensions' focuses on roles responsibilities and systems of authority?

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Correct Answer: A

Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2.This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Organizational Change Management, page 7.


Question No. 4

Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity, and threat) analysis and balanced scorecard review, in order to meet their needs?

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Correct Answer: B

Question No. 5

Which is an activity in the 'Problem control' phase of problem management?

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Correct Answer: D

Problem Control. Problem control activities includeproblem analysis and documenting workarounds andknown errors.

Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.

https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20services.


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