PeopleCert ITIL-4-Foundation Exam Dumps

Get All ITIL 4 Foundation Exam Questions with Validated Answers

ITIL-4-Foundation Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation
Exam Questions: 124
Last Updated: December 13, 2025
Related Certifications: ITIL Foundation
Exam Tags: IT Governance & Service Management Foundational ITIL Service ManagerITIL Digital Product Manager
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Free PeopleCert ITIL-4-Foundation Exam Actual Questions

Question No. 1

Which statement about the input and output of the value chain activities is CORRECT?

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Correct Answer: A

Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.

https://www.bmc.com/blogs/itil-service-value-chain/


Question No. 2

Which of the following guiding principles proposes the elimination of unnecessary work?

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Correct Answer: A

Question No. 3

Identify the missing word in the following sentence.

Sponsor is the role that authorizes budget for service [?)

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Correct Answer: B

Sponsor:A person who authorizes budget for service consumption; e.g., the Finance Manager

https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.


Question No. 4

What ensures that a service provider and a service consumer continually co-create value?

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Correct Answer: D

A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.

https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=and%20stakeholder%20management.-,Service%20Relationships,interchangeably%2C%20depending%20on%20the%20situation.


Question No. 5

Which statement about a 'continual improvement register (CIR)' is TRUE?

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Correct Answer: C

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