PeopleCert ITIL-4-Foundation Exam Dumps

Get All ITIL 4 Foundation Exam Questions with Validated Answers

ITIL-4-Foundation Pack
Vendor: PeopleCert
Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation
Exam Questions: 124
Last Updated: January 30, 2026
Related Certifications: ITIL Foundation
Exam Tags: IT Governance & Service Management Foundational ITIL Service ManagerITIL Digital Product Manager
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Free PeopleCert ITIL-4-Foundation Exam Actual Questions

Question No. 1

Identify the missing word in the following sentence.

Sponsor is the role that authorizes budget for service [?)

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Correct Answer: B

Sponsor:A person who authorizes budget for service consumption; e.g., the Finance Manager

https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.


Question No. 2

What is including in the purpose of the relationship management practice?

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Correct Answer: C

Question No. 3

Identify the Missing word(s) in the following sentence

A(n) [?] cause, or potential cause, of one or more incidents?

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Correct Answer: D

ITILdefines a problem as a cause, or potential cause, of one or more incidents. Aknown erroris a problem that has been analyzed but not resolved.

https://www.bmc.com/blogs/itil-problem-management/


Question No. 4

Which value chain activity is concerned with the availability of service components?

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Correct Answer: D

TheObtain/Buildactivity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.

https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/#:~:text=The%20Obtain%2FBuild%20activity%20is,they%20meet%20the%20agreed%20specifications.


Question No. 5

Which activity is NOT recommended by the start where you are' guiding principle?

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Correct Answer: D

Don't start from scratch and build something new without considering what you already have. It's almost always better to improve what you currently have than to throw it all away and start again, although you must also be able to recognise when a complete replacement is, in fact, needed.

Not only is this approach less wasteful than starting from scratch -- because it preserves value that you already have -- but it also helps you to keep your people on board. They're much more likely to support the changes you need if their previous contributions have been appropriately valued.

Don't rely on metrics and reports to tell you what the current situation is. When you carry out an assessment you should observe what is happening for yourself, and just use the metrics to support your observations.

https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions


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