PeopleCert CASM Exam Dumps

Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.

A . Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.

B . Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.

C . Incorrect. While documentation is important, Agile prefers documentation that is 'just enough' to support collaboration and delivery, avoiding overly comprehensive updates.

D . Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.

Agile Manifesto principle: 'Working software over comprehensive documentation.'

Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:

A . Correct. ''Start where you are'' encourages building upon existing capabilities instead of starting from scratch.

B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.

C . Correct. ''Progress iteratively with feedback'' reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.

D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.

ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.

A . Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.

B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.

C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.

D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.

Scrum Guide 2020: Sprints and Timeboxing

The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team's efforts and inspect progress.

A . Incorrect. Attendance may involve stakeholders or others, depending on the context.

B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.

C . Correct. The Process Startup functions as a status meeting to synchronize team activities.

D . Incorrect. Not all options are correct.

Scrum Guide 2020: Daily Scrum principles.

Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.

A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.

B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.

C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.

D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.

ITIL 4: Continuous Improvement principles.

Scrum and Agile: Importance of sustainable delivery practices.