PeopleCert CASM Exam Dumps

Get All Certified Agile Service Manager V2.1 Exam Questions with Validated Answers

CASM Pack
Vendor: PeopleCert
Exam Code: CASM
Exam Name: Certified Agile Service Manager V2.1
Exam Questions: 40
Last Updated: June 9, 2026
Related Certifications: PeopleCert DevOps
Exam Tags: Intermediate Level IT service management (ITSM) Professionals and Consultants
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Free PeopleCert CASM Exam Actual Questions

Question No. 1

What is the term for a process that has enough value that people are willing to use it initially?

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Correct Answer: B

A Minimum Viable Process (MVP) is the smallest functional version of a process that delivers enough value for initial use while allowing for iterative refinement.

A . Incorrect. 'Minimum Value Process' is not a recognized term in Agile.

B . Correct. The MVP concept aligns with Agile principles, focusing on delivering value early while enabling incremental improvements.

C . Incorrect. A Beta Release applies to software products rather than processes.

D . Incorrect. A Proof of Concept demonstrates feasibility but does not necessarily deliver usable value.


Lean Startup by Eric Ries: MVP concept.

Agile principles: Iterative delivery and customer feedback.

Question No. 2

What is an Epic?

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Correct Answer: B

An Epic is a larger work item that is broken down into smaller, related user stories. It is not directly tied to Sprint requirements.

A . Incorrect. An Epic is not a single user story; it encompasses multiple related user stories.

B . Correct. Epics represent a grouping of related user stories that contribute to a larger feature or objective.

C . Incorrect. Epics are not necessarily scoped to a single Sprint; they may span multiple Sprints.

D . Incorrect. While related stories are correct, the reference to Sprint requirements is inaccurate.


Agile Glossary: Definition of Epics.

Question No. 3

Which of the following are NOT included in a Sprint Review?

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Correct Answer: C

The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.

A . Correct. Discussions on successes are part of the Sprint Review.

B . Correct. Challenges faced during the Sprint are addressed in the Sprint Review.

C . Incorrect. Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.

D . Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.


Scrum Guide 2020: Sprint Review and Retrospective distinctions.

Question No. 4

What is Agile Service Management?

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Correct Answer: D

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:

A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.

B . Incorrect. This describes Lean principles rather than Agile Service Management.

C . Incorrect. This describes DevOps rather than Agile Service Management.

D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.


ITIL 4 Service Value System.

Agile Service Management Guide (Agile and ITIL integration).

Question No. 5

Which of the following roles should be included in an Agile Service Management Team?

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Correct Answer: A

An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:

A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.

B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.

C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.

D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.


ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

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