PeopleCert CASM Exam Dumps

Get All Certified Agile Service Manager V2.1 Exam Questions with Validated Answers

CASM Pack
Vendor: PeopleCert
Exam Code: CASM
Exam Name: Certified Agile Service Manager V2.1
Exam Questions: 40
Last Updated: March 5, 2026
Related Certifications: PeopleCert DevOps
Exam Tags: Intermediate Level IT service management (ITSM) Professionals and Consultants
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Free PeopleCert CASM Exam Actual Questions

Question No. 1

Which statement about the Process Startup is TRUE?

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Correct Answer: C

The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team's efforts and inspect progress.

A . Incorrect. Attendance may involve stakeholders or others, depending on the context.

B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.

C . Correct. The Process Startup functions as a status meeting to synchronize team activities.

D . Incorrect. Not all options are correct.


Scrum Guide 2020: Daily Scrum principles.

Question No. 2

Which is NOT one of the underlying principles of the Agile Manifesto?

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Correct Answer: B

The Agile Manifesto outlines 12 principles, and while delivering value frequently is one of them, 'delivering working software daily' is not explicitly stated. Let's evaluate the options:

A . Correct. The Agile Manifesto states that 'working software is the primary measure of progress.'

B . Incorrect. The principle states, 'Deliver working software frequently, from a couple of weeks to a couple of months,' but it does not specify daily delivery. This makes 'daily' incorrect.

C . Correct. Satisfying the customer through early and continuous delivery is the highest priority in Agile.

D . Correct. Simplicity, or minimizing unnecessary work, is one of the core principles in Agile.


Agile Manifesto: agilemanifesto.org

Principle 3: 'Deliver working software frequently...'

Principle 10: 'Simplicity---the art of maximizing the amount of work not done---is essential.'

Question No. 3

What does the Sprint Backlog provide the Agile Service Management Team?

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Correct Answer: D

The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.

A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.

B . Incorrect. While the Sprint Backlog lists work items, this alone doesn't cover its full purpose.

C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.

D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.


Scrum Guide 2020: Purpose and contents of the Sprint Backlog.

Question No. 4

Which is NOT an ITIL Guiding Principle?

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Correct Answer: B

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:

A . Correct. ''Start where you are'' encourages building upon existing capabilities instead of starting from scratch.

B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.

C . Correct. ''Progress iteratively with feedback'' reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.

D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.


ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

Question No. 5

Which event marks the beginning of a Sprint in Scrum?

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Correct Answer: A

In Scrum, Sprint Planning is the event where the team collaborates to define the Sprint Goal and decide which items from the Product Backlog will be worked on during the Sprint. This marks the formal beginning of the Sprint.

A . Correct. Sprint Planning kicks off the Sprint by setting its goals and scope.

B . Incorrect. 'Sprint Start' is not an official Scrum term.

C . Incorrect. Sprint Review happens at the end of the Sprint to inspect the increment.

D . Incorrect. The Daily Scrum occurs every day during the Sprint but does not mark its start.


Scrum Guide 2020: Sprint Planning

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