2026 Actual PeopleCert CASM Dumps, Updated Exam Questions for Guaranteed Pass

CASM free sample questions and answers

PeopleCert CASM practice quiz with correct answers for search indexing.

1. Question 1

   What is a microprocess?

   AInterrelated activities that take specific inputs and produce specific outputs
   

   BA distinct activity that can be defined, designed, implemented, and managed independently
   

   CAll the activities from a customer request to a delivered product or service
   

   DA set of activities for delivering an IT service
   

   Correct answer: B

   A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.

   A . Incorrect. This describes a broader process, not a microprocess.

   B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.

   C . Incorrect. This describes a value stream, not a microprocess.

   D . Incorrect. This describes an IT service process, not a microprocess.

   
   

   Agile and ITIL materials on service processes and their subdivisions.

2. Question 2

   What is Agile Service Management?

   AA cultural movement that aims to increase software delivery velocity and improve service reliability
   

   BA production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
   

   CA discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
   

   DA framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure
   

   Correct answer: D

   Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:

   A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.

   B . Incorrect. This describes Lean principles rather than Agile Service Management.

   C . Incorrect. This describes DevOps rather than Agile Service Management.

   D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.

   
   

   ITIL 4 Service Value System.

   Agile Service Management Guide (Agile and ITIL integration).

3. Question 3

   A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

   AThe Team
   

   BThe Agile Service Manager
   

   CThe Agile Practice Owner
   

   DThe Product Owner
   

   Correct answer: D

   In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.

   A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.

   B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.

   C . Incorrect. The Agile Practice Owner is not a Scrum role.

   D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.

   
   

   Scrum Guide 2020: The role of the Product Owner

4. Question 4

   Which statement describes the Definition of Done?

   AItems that need to be completed during the Sprint for success
   

   BShared understanding of expectations for an increment or backlog item
   

   CFrom the Sprint Review, a description of what was completed during the Sprint
   

   DWhen a Team completes all of their work for a Sprint
   

   Correct answer: B

   The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.

   A . Incorrect. This describes Sprint requirements, not the Definition of Done.

   B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.

   C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.

   D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.

   
   

   Scrum Guide 2020: Definition of Done.

5. Question 5

   Which BEST describes a Microprocess Architecture?

   AA set of interrelated microprocesses for an effective and efficient service management process
   

   BA collection of integrated microprocesses for a successful service management practice
   

   CAn organized structure for developing microprocesses that provide value
   

   DAn interrelated collection of microprocesses that support Scrum
   

   Correct answer: A

   A Microprocess Architecture is a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.

   A . Correct. This definition captures the purpose and functionality of a microprocess architecture in service management.

   B . Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.

   C . Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.

   D . Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.

   
   

   ITIL 4: Microprocess modularity and architecture principles.