PeopleCert CASM Exam Dumps

Get All Certified Agile Service Manager V2.1 Exam Questions with Validated Answers

CASM Pack
Vendor: PeopleCert
Exam Code: CASM
Exam Name: Certified Agile Service Manager V2.1
Exam Questions: 40
Last Updated: June 25, 2026
Related Certifications: PeopleCert DevOps
Exam Tags: Intermediate Level IT service management (ITSM) Professionals and Consultants
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Free PeopleCert CASM Exam Actual Questions

Question No. 1

At which event does the Team typically discuss their velocity and capacity?

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Correct Answer: C

The Practice Planning (or Sprint Planning in Scrum) event involves evaluating the team's velocity (historical delivery rate) and capacity (available resources) to determine what work can be committed to during the upcoming iteration.

A . Incorrect. The Sprint Review focuses on inspecting the increment and updating the backlog, not discussing velocity or capacity.

B . Incorrect. The Sprint Retrospective evaluates team performance but does not plan future work.

C . Correct. Velocity and capacity discussions occur during Practice/Sprint Planning to ensure realistic commitments.

D . Incorrect. The Process Startup (Daily Scrum equivalent) is a short status meeting and does not focus on capacity or velocity.


Scrum Guide 2020: Sprint Planning.

Question No. 2

An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?

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Correct Answer: D

Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.

A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.

B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.

C . Incorrect. ITIL focuses on service management rather than iterative project delivery.

D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.


Scrum Guide 2020

Agile Practices for Complex Project Management

Question No. 3

Which is the BEST description of toil?

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Correct Answer: C

In Agile and DevOps, toil refers to manual, repetitive work that adds no lasting value to the product or service, consuming time and effort that could be better spent on high-value activities.

A . Incorrect. Toil is not necessarily complex; it is often simple but repetitive.

B . Incorrect. Toil may or may not take a long time; its defining trait is the lack of enduring value.

C . Correct. This definition captures toil's repetitive, manual nature and its inability to create value.

D . Incorrect. While toil can be exhausting, this description doesn't encompass its lack of value.


Site Reliability Engineering (SRE) by Google: Toil definition and its impact.

Agile principles: Focus on value-added activities.

Question No. 4

Which event includes activities such as creating and updating policies, identifying stakeholders, and drafting communication plans?

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Correct Answer: C

The Kickoff Meeting sets the foundation for a project or process by addressing overarching policies, stakeholders, and communication strategies.

A . Incorrect. Sprint Planning focuses on defining the Sprint Goal and selecting backlog items for the Sprint.

B . Incorrect. The Sprint Retrospective reviews team performance and identifies improvement areas, not initial setup activities.

C . Correct. The Kickoff Meeting ensures alignment on policies, stakeholders, and communication plans.

D . Incorrect. A Strategic Sprint is not a formal Scrum event.


Agile Project Management: Kickoff meeting guidelines.

Question No. 5

Which is NOT an ITIL Guiding Principle?

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Correct Answer: B

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:

A . Correct. ''Start where you are'' encourages building upon existing capabilities instead of starting from scratch.

B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.

C . Correct. ''Progress iteratively with feedback'' reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.

D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.


ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

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