Pegasystems PEGAPCDC87V1 Exam Dumps

Understand the strategy objective: The decision strategy is designed to output the most profitable shoe. The profit is calculated as Profit = Price - Cost.

Evaluate the provided data:

Nike: Profit = $69 - $59 = $10

Adidas: Profit = $65 - $45 = $20

Puma: Profit = $85 - $65 = $20

Reebok: Profit = $75 - $50 = $25

Determine the most profitable shoe: According to the calculations, Reebok has the highest profit ($25).

Fill in the blank: Therefore, the output of the component in the blank space highlighted in red should be Reebok, which has the highest profit.

Reference: The strategy design and output decision rules are outlined in the sections on 'Understanding Next-Best-Action Designer arbitration' and 'Next-Best-Action strategy framework components' in the Pega Customer Decision Hub User Guide.

Proposition Data Components - These components in a decision strategy are used to import and reference actions or propositions.

Requirement - The strategy designer wants to import all actions from one group and a subset from another.

Minimum Number Calculation:

One component for importing all 10 actions from the Sales/Credit Cards group.

Another component for importing the 2 specific actions from the Sales/Mortgages group.

Pega Customer Decision Hub User Guide 8.6, Section on configuring and using Proposition Data components in strategies .

Customer Properties - These are attributes related to the customer, such as demographics, behavior, and engagement history.

Expression Syntax:

When defining expressions in decision strategies, customer properties must be prefixed with 'Customer.'

For example, to use the customer's age, you write Customer.Age.

Steps:

In the decision strategy, select the component where you need to use the customer property.

Write the expression using the 'Customer' prefix.

Pega Customer Decision Hub User Guide 8.6, Section 'Using customer properties in decision strategies,' explains the required syntax for including customer properties in expressions.

The best way to organize customer actions applicable to various business issues in Pega Customer Decision Hub is into a three-level hierarchy: Business issue > Group > Actions. This structure allows for clear categorization and management of actions based on their business purpose and relevance. The 'Business issue' represents the high-level goal (e.g., Retention, Acquisition), 'Group' categorizes the actions under each issue (e.g., Credit Cards, Mortgages), and 'Actions' are the specific offers or recommendations.

To use the same action flow template with the desired flow pattern for all credit card actions, you should configure a dynamic template.

Understanding Dynamic Templates:

Dynamic Templates: These templates allow you to define a reusable flow pattern that can be applied to multiple actions. They support dynamic configuration of treatments and other flow elements.

Configuration Steps:

Step 1: Create a dynamic template in Pega Customer Decision Hub.

Step 2: Define the flow pattern within the dynamic template, including all necessary steps and treatments.

Step 3: Apply the dynamic template to each credit card action, ensuring that the flow pattern is consistent across all actions.

Benefits:

Using dynamic templates ensures consistency in the flow patterns and simplifies the maintenance process.

Any updates to the flow pattern can be made in the template and will automatically apply to all actions using that template.

Example:

U+ Bank configures a dynamic template for their promotional email flows. This template includes steps for sending the email, waiting for a response, and following up as needed. Each credit card action uses this dynamic template to ensure a consistent customer experience.

Pega-Customer-Decision-Hub-User-Guide-85.pdf: 'Creating and using dynamic templates' section.

Pega documentation on 'Action flow templates and dynamic configuration'.