The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
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Correct Answer:
D
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
