Pegasystems PEGACPBA88V1 Exam Dumps

To sort the cases so that the case with the most recent create date appears at the top, you need to select the Highest to Lowest sort type for the Create Date column.

Select Highest to Lowest sort type: This ensures that the most recent date is listed first and the oldest date is listed last.

Pega Academy: Report Definitions

Pega Documentation: Sorting Data in Reports

Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.

Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.

Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.

Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.

As a project nears the end of the Prepare phase, the project plan should include:

B . Epics and user stories:

These are essential for defining the work to be done in future sprints. They provide detailed descriptions of the functionality and requirements that need to be developed and tested.

C . RAID log (Risks, Actions, Issues, and Decisions):

This log is critical for tracking potential risks, ongoing actions, issues that need resolution, and decisions made during the project. It helps in managing and mitigating risks and ensures that the project stays on track.

Pega Academy: Project Planning and Management

Pega Documentation: Prepare Phase Activities and Deliverables

To create a visualization that allows managers to track the number and status of Customer Support Request cases submitted over the last 30 days, follow these steps:

Open the Explore data landing page: This page allows you to create and explore data visualizations.

Create a new insight: Insights help you visualize and analyze data trends and metrics.

Pega Academy: Data Exploration and Visualization

Pega Documentation: Creating Insights

In Pega, optional actions allow users to perform actions that are not part of the primary process flow but can be performed if needed. This is particularly useful for updating user profile information which may not always be required during the order placement stage. By adding a set of optional actions to the case workflow, customers can update any of the user profile pages individually without disrupting the main flow of the case.