In a mortgage application, the user creates a loan request. Before approving, the loan officer must receive appraisal results. How do you configure the Case Types to reflect this relationship? (Note: This question appears as a duplicate of Question 50, but I'll treat it as a separate instance for completeness.)
Correct Answer:
A
Comprehensive and Detailed Explanation From Exact Extract:
This question tests case relationships in Pega's Case Management framework, specifically parent-child case dependencies.
A: Correct. The Loan Request is the parent case, and Appraisal is a child case, as the appraisal is a sub-task required before approval. Extract: Pega Academy, Case Management -- Case Dependencies: ''A parent case creates child cases for sub-tasks, such as an appraisal for a loan request.''
B: Incorrect. Both being parents is illogical, as appraisal is a dependency. Extract: Pega Academy, Case Management: ''Parent-child relationships reflect task dependencies.''
C: Incorrect. Appraisal as parent reverses the dependency. Extract: Pega Academy, Case Management: ''Child cases support parent case tasks.''
D: Incorrect. Introducing Mortgage as parent adds unnecessary complexity. Extract: Pega Academy, Case Management: ''Case Types should reflect specific task hierarchies.''
Pega Academy, Business Architect '23 Mission, Module on Case Management.
Pega Certified Business Architect Study Guide, Version 8.8, Section on Case Relationships.
Pega Help Documentation, Configuring Case Hierarchies.
