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Microsoft MB-910 Exam Dumps

Get All Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam Questions with Validated Answers

MB-910 Pack
Vendor: Microsoft
Exam Code: MB-910
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Questions: 159
Last Updated: July 7, 2026
Related Certifications: , Microsoft Dynamics 365
Exam Tags: Microsoft Dynamics 365 certifications, Business applications certifications Beginner Business Owner
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Free Microsoft MB-910 Exam Actual Questions

Question No. 1

A company allows customers to submit cases through its website. A case type field on the webform has sales and service options.

You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?

Show Answer Hide Answer
Correct Answer: C

Question No. 2

You have a chart that displays a summary of accounts by industry.

You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Show Answer Hide Answer
Correct Answer: B, D

Question No. 3

A company plans to use Dynamics 365 Sales.

The company requires every Al feature related to sales be available.

You need to determine which solution to use.

Which solution should you identity?

Show Answer Hide Answer
Correct Answer: B

Question No. 4

A company implements Dynamics 365 Customer Service for their support desk.

Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.

You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.

What should you implement?

Show Answer Hide Answer
Correct Answer: D

Question No. 5

You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.

You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?

Show Answer Hide Answer
Correct Answer: C

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a- case

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