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Microsoft MB-910 Exam Dumps

Get All Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam Questions with Validated Answers

MB-910 Pack
Vendor: Microsoft
Exam Code: MB-910
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Questions: 159
Last Updated: March 8, 2026
Related Certifications: , Microsoft Dynamics 365
Exam Tags: Business applications certifications Beginner Business Owner
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Free Microsoft MB-910 Exam Actual Questions

Question No. 1

A company plans to use Dynamics 365 Sales.

The company requires every Al feature related to sales be available.

You need to determine which solution to use.

Which solution should you identity?

Show Answer Hide Answer
Correct Answer: B

Question No. 2

A company uses Dynamics 365 Sales.

You need to analyze account data and create reports based on the analyses. Which solution should you use?

Show Answer Hide Answer
Correct Answer: B

https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps

Question No. 3

A company uses Dynamics 365 Customer Service.

The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.

Which statement describes what happens when a case item is released from the queue?

Show Answer Hide Answer
Correct Answer: C

https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4- working-with-queues

Question No. 4

A company plans to implement Dynamics 365 Project Operations.

Which two billing methods does Dynamics 365 Project Operations support? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Show Answer Hide Answer
Correct Answer: A, B

https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-contract-values-project-based

Question No. 5

A company uses Dynamics 365 Sales.

The company plans to use Linkedln Sales Navigator to increase sales productivity and assist salespersons in their daily duties.

You need to identify potential decision makers for a sale.

Which Linkedln Sales Navigator feature should you use?

Show Answer Hide Answer
Correct Answer: A

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