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Microsoft MB-910 Exam Dumps

Get All Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam Questions with Validated Answers

MB-910 Pack
Vendor: Microsoft
Exam Code: MB-910
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Questions: 159
Last Updated: October 6, 2026
Related Certifications: , Microsoft Dynamics 365
Exam Tags: Microsoft Dynamics 365 certifications, Business applications certifications Beginner Business Owner
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Free Microsoft MB-910 Exam Actual Questions

Question No. 1

A company uses social media for marketing.

The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.

You need to determine the supported social media activities.

Which action is supported?

Show Answer Hide Answer
Correct Answer: B

Question No. 2

A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized.

Which two personalization options can you use? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.

Show Answer Hide Answer
Correct Answer: A, B

Question No. 3

You create a survey by using Dynamics 365 Customer Voice.

You need to share the survey with customers.

What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point

Show Answer Hide Answer
Correct Answer: C, D, E

Question No. 4

You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Show Answer Hide Answer
Correct Answer: B, C, D

Question No. 5

Which three capabilities are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Show Answer Hide Answer
Correct Answer: A, C, E

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